Customer Success Engineering Lead

1 month ago

Anywhere in IndiaMultiple Locations ICCS Full time

Shift Timing - EST

Location - Remote

salary best in the industry

Experience - 8+ years.

Role and Responsibilities :

- Work closely with customers to gain an understanding of their business goals, technical requirements, and challenges.

- Partner with Pre-Sales and Sales team, to be introduced, and establish close contact in the early days to understand customer use cases/timelines.

- Maintain weekly/monthly cadence contact to educate, understand, and build strong relationships.

- Understand database architecture and various integration points with application development frameworks and analytical tools.

- Assist in the design and implementation of end-to-end solutions that align with customer needs and our product offerings.

- Ensure the quality and reliability of delivered solutions by conducting timely reviews and validations to meet customer expectations.

- Ensure customer issues are resolved on time and within scope by proactively addressing challenges.

- Collaborate and coordinate with internal teams to ensure successful project execution and a consistent and positive customer experience.

- Evangelize best practices by educating customers and becoming their trusted advisor, providing an overall business solution.

- Share reports/dashboards to CSEs and regional heads with learnings and suggested actions.

- Conduct regular check-ins with customers to assess their satisfaction levels, identify opportunities for improvement, and address any issues or concerns.

- Monitor key performance indicators (KPIs) and customer success metrics to track customer health and identify areas for improvement.

Required Skills and Experience :

- 8+ years of experience working with International customers in a post-sales technical role.

- Experience in Managing a team of Database Administrators / Architects.

- Deep experience and understanding of complex applications, distributed systems, and custom technology deployments in a variety of customer environments

- Hands-on experience with several of the following technologies: MySQL, MS SQL, Oracle SQL,

- NoSQL, SingleStore, Key Value Stores, Python, Analytics, Data Warehouse, Business Intelligence, and/or "Big Data" technology

- Deep expertise in relational/distributed database implementation, advanced SQL query optimization, and SQL query tuning.

- Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, Monitoring/Observability (Data Dog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/ hybrid cloud, DR, HA, CDC,

- Replication, Backup/Restore

- Hands-on expertise and a firm understanding of SQL, Linux OS, and cloud storage

- Knowledge of cloud technologies

- Exceptional written and oral communication skills

- Strong customer-focus mindset, with a passion for delivering customer satisfaction.

- Bachelor's Degree in Computer Science or other technical field

- This role requires extensive Global customer interaction experience.

Mandatory Skills :

- DBA

- query optimization

- Performance tuning

- Cloud

- Linux

- Big data

- NoSQL

- Data warehousing

Good To Have :

- Python

- Networking - TCPIP

(ref:hirist.tech)

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