Site Reliability Engineer

Job Description

We are looking for a Site Reliability Engineer within eCommerce with experience of Headless SaaS (e.g., a headless CMS experience) and API based commerce frameworks and managed cloud services (e.g. managed Kubernetes). You will work within our SRE Capability supporting the next generation customer experience by blending fashion and tech. You will be a valuable resource in our journey to build the SRE Capability, ensuring that we have the next generation support to our headless and decomposed commerce platform. Your work will be important to all supported teams, ensuring a seamless shopping experience. You will work together with other experts in a cross-functional team and be the Reliability expert in that team

WHAT YOU'LL DO
Key Responsibilities:

• Work in a cross functional team working with Reliability as Expertise in a product or a product area.
• Apply Reliability engineering practices with support from SRE governance teams.
• Ensure delivery quality and supply KPI reporting.
• Collaborate closely within product teams to ensure predictable operations and minimal disruptions to Production by automating processes & leveraging tools and building scripted solutions.
• Collaborate closely within your Capability, share best practices as well as discuss and improve on operations ways of working.
• Work together in a cross-functional product team to monitor, manage, and resolve issues of the supported applications.
• Technical analysis, Continuous improvement on proactive monitoring, housekeeping automation, troubleshooting of complex issues/Incidents in production.
• Improve monitoring performance by focusing on preventive measures.
• Product Improvements (code & log analysis).
• Ensure environment stability and reliability.
• Participate in On-Call technical support to resolve business critical incidents.

WHO YOU'LL WORK WITH

Product team - You will join Core Platforms – Online Applications team at H&M which has transformed its online eco-system by moving to decoupled services and frontend for H&M and Portfolio brands together with integration to multiple SaaS providers.

Site Reliability Engineering is an integrated way of working to Operations right from Build to Operate within the Product and Value streams for all brands delivering stable and reliable Customer Experience.

WHO YOU ARE

We are looking for people with…

• 3-5 years of experience in Site Reliability Engineering, maintenance & operations and/or development.
• Working experience eCommerce, DevOps practices (automated testing, CI/CD etc.).
• Know at least one of {Python, Ruby, Java, C#, Go} at an intermediate level.
• Experience working through SRE Metrics such as SLI, SLO and Error Budget, monitoring tools (Splunk, Grafana etc.) with managed cloud Kubernetes services (e.g. AKS, GKE).
• Experience from ITIL support processes and ITSM tools (e.g., ServiceNow) in a microservices context.
• Understanding of performance engineering (Application Reliability).
• Knowledge of multiple front-end languages and libraries (ReactJS, React Native, NodeJS) is a plus.
• Experience in building CI/CD workflows using GitHub Actions.
• Experience working on cloud-based infrastructure e.g., Azure and GCP.
• Experience in provisioning Infra resources leveraging Infra as Code (Terraform /Ansible).
• A passion for problem solving with strong analytical capabilities.
• Stay current on technical trends to suggest innovative tools and approaches to interesting problems.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.
• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Additional Information

This is a full-time position based in Bengaluru, India.

Apply by sending in your CV in English as soon as possible, but no later than the Date of 12th Sep. Due to data policies, we only accept applications through career page.