Catering Sales Manager
2 weeks ago
Primary Responsibilities
Events Management
- Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions
- Develop lead sources through prospecting referrals trace files and cold calls
- Exceed personal sales goals monthly quarterly annually through account development and maintenance
- Conduct site inspections with prospective and existing clients
- Develop and implement new sales strategies tactics and action plans for account base
- Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients
- Manage events from the beginning to the end process all the information pertaining to bookings (to include but not limited to):
- Electrical internet telecom audiovisual and exhibit requirements
- Obtain guarantees of food and beverage events from Banquets and kitchen
- Prepare creative menu proposals with the Chef while keeping in mind food cost labor cost and kitchen facilities
- Maintain and update current account information records
- Ensure rooming list is received 30 days prior to arrival with updated billing instructions
- Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department
- Disseminate event information to the appropriate departments via memos emails banquet event orders directives and rooming lists in a professional and timely manner
- Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly
- Conduct preconference meetings to ensure that key departments are fully aware of relevant details
- Maintain visibility throughout events and be the onsite client liaison
- Follow up postevent to address any issues whilst soliciting return business
- Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel
- Prepare weekly monthly quarterly and annual reports as required.
Team Management
- Interview select and recruit direct reports
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members appearance attitude and degree of professionalism
- Develop conduct maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business
Other Responsibilities
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Be aware of the hotel fire & life safety/emergency procedures
- Perform other reasonable duties assigned by the assigned by the Management
Main Complexity/Critical issues in the Job
- Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests
- Provides aftersales service and in particular to ensure all guests complaints are efficiently addressed
Remote Work :
No
Employment Type :
Fulltime
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