Subject Matter Expert

1 day ago

Coimbatore, India Avantor Full time

Avantor is looking for a dynamic, forward-thinking, and experienced Subject Matter Expert role is responsible for identifying and finding end to end solutions in fixing process gaps and ensuring timely payment from customer on outstanding accounts receivable dollars there by enabling smooth transition from order entry to cash experience for various customer segments and global strategic portfolios.

What were looking for

  • Education: Any bachelors or masters degree & and finance background will be an added advantage.
  • Experience: 6+ years of Experience in Accounts receivable Collections
  • Should be Flexible to work night shifts and working from the office

How you will thrive and create an impact

  • Ability to take part in various strategic initiatives related to continuous improvement, learning & training of team members, take lead of small projects and customer problem solving exercises.
  • Skills and experience matching that resolves customer-billing problems and maintains accounts receivable delinquency, applying good customer service in a timely manner and maintaining healthy past due trending on the portfolios
  • Collect customer payments in accordance with payment due dates
  • Reviews and prioritizes open accounts for collection efforts
  • Role of mentor and back up for the associates incharge of and bringing them up the learning curve
  • Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment
  • Making outbound collection calls in a professional manner while keeping and improving customer relations.
  • Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.
  • Based on customer responses, recommend and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage VWR associates from other departments, e.g., sales reps, pricing, etc. or outside parties, e.g., vendors, freight carriers, etc.
  • Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
  • When necessary, escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process
  • Approve and authorize release of orders according to credit line and payment history within established guidelines.
  • Communicate the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team.

Interested candidates Kindly share the resume to

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