Sr Automobile Service Technician

2 days ago

Mumbai, India 2coms Full time

SUMMARY

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

*About Client: *

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Role: Sr Automobile Technician

Roles and Responsibilities: -

Customer Handling

  • Receiving customer with smile and greet him with Politeness, courteousness and professionalism
  • Verify the service requests made by customers & Capture VOC of the customer and update in the system
  • Conversational skill for telephonic as well as face to face discussion
  • Customer communications about repair updates

2. Diagnosis

  • Analyse and Diagnose the Scooter to identify number and type of repairs applicable
  • Update the diagnosis report in the WMS (Getafix)
  • Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

3.System Handling

  • Track the Customer complaint in Zendesk and update the system on live basis
  • Operate Workshop Management System (Getafix) and ensure 100 % adherence
  • Update operational Status and ETA on timely basis in both CRM and WMS systems
  • Check for scooter health in Telematics Command centre for deep diagnosis

4.  Technical Repairs

  • Service Champion should be fully equipped with knowledge on OLA Scooter
  • Could able to repair/replace all the parts of the scooter
  • Ensure he/she is updated on OLA technical curricular, news bulletin on EV

5. Process and Operational

  • Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
  • Invoicing and Payment Collections
  • Ensure bays are free from any foreign materials and fit for serviceability

6. Parts Operation

  • Auditing the inventory and ensure system and physical inventory is same
  • Perform GRN and maintain Inventory at Experience Centre
  • Ensuring Warranty part reverse logistics to the Mother workshop

7.    Safety and Compliance

  • Wear Uniform and Protective Gear while repairing scooter
  • Use Protective Gear and proper handling of Tool Kits while repairing scooter
  • Ensure fire fighting equipment are in place to ensure fire handling

Requirements

  • Only male candidate.
  • Min qualification: 12th pass/diploma/ITI/graduation/post graduation.
  • Min experience: min 4-5 years experience in an automobile industry in service sector.

Benefits

Salary: ctc per month including  PF+ ESIC +Incentive

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