Senior Program Manager, Amazon NOW

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Join our pioneering team in Amazon's quick commerce initiative in India, where we're establishing new benchmarks in ultra-fast delivery service. As a Program Manager III, you'll play a critical role in shaping and scaling our ultra-fast delivery operations while optimizing performance and cost metrics. You'll collaborate with partner teams to establish optimal channel share for on-road operations, while identifying and resolving operational blockers from both process and product perspectives.In this strategic position, you'll partner with key stakeholders to execute enhancement programs and develop automated reporting systems for improved visibility. Your analytical capabilities will drive thorough root cause analysis and corrective actions, optimizing resource utilization while maintaining service quality. The role demands proactive identification of improvement opportunities, management of cost metrics, and driving efficiency through innovative solutions in our ultra-fast delivery ecosystem.Key job responsibilities• Drive the expansion of Amazon NOW (Quick Commerce) operations across India through data-driven strategy and execution.• Develop and optimize channel distribution strategies for last-mile delivery operations, working closely with cross-functional teams.• Streamline processes by identifying and resolving operational bottlenecks affecting driver experience and delivery performance.• Lead enhancement programs and develop automated reporting systems to improve performance visibility and decision-making• Conduct deep-dive analyses to implement corrective actions and optimize resource utilization while maintaining balance between operational excellence and cost effectivenessA day in the lifeYour day begins with reviewing performance metrics to understand actuals versus plan, identifying gaps that need attention. You'll analyze data patterns to spot improvement opportunities in delivery operations and collaborate with stakeholders to address them. Throughout the day, you'll participate in cross-functional meetings to align on channel strategies and work with product/design teams to resolve operational bottlenecks. You'll balance strategic planning with tactical execution to ensure continuous improvement in our quick commerce ecosystem.About the teamAs a pioneering team in Amazon's quick commerce initiative in India, we are establishing new benchmarks in ultra-fast delivery service. Our team operates at the intersection of innovation and execution, creating first-of-its-kind solutions while maintaining a customer-centric approach.We are building foundational elements of the quick commerce network from the ground up, including development of operational frameworks, technology integration, and service optimization. The team consistently demonstrates agility in learning and implementing improvements, turning challenges into opportunities for growth. Our collaborative environment encourages experimentation and rapid iteration, allowing us to establish robust playbooks that will shape the future of quick commerce.BASIC QUALIFICATIONS:- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS:- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.