Training Operations Specialist

2 weeks ago

Bengaluru, India Pragnova Full time

Role Purpose
To ensure smooth execution of internal and external training programs by managing daily operational tasks, coordinating with trainers and stakeholders, and producing data-driven impact analysis reports. This role will bridge the gap between trainers, operations, and program management, ensuring that all training activities are aligned with organizational goals and delivered effectively.

Key Responsibilities
1. Daily Operational Management
Maintain and review daily operational documents for all active training programs.
Track and update training schedules, attendance, assessments and trainer assignments.
Coordinate with trainers to ensure session readiness and resource availability.
Maintain LMS to ensure all course materials are uploaded and accessible.

  1. Trainer Coordination & Deployment
    Maintain a trainer database with skills, certifications, and availability.
    Assign trainers to internal and client projects based on program requirements.
    Ensure trainers receive briefing packs and operational instructions before program start.
    Follow up with trainers post-session for feedback and updates.

  2. Stakeholder Communication
    Provide timely updates to internal teams and clients about program progress.
    Respond to participant and trainer queries with professionalism and accuracy.
    Prepare and share weekly operational summaries with stakeholders.

  3. Data Tracking & Impact Analysis
    Collect participant feedback forms and trainer self-assessments.
    Compile attendance, completion rates, and assessment scores into dashboards.
    Prepare monthly impact analysis reports with key insights for management.
    Suggest improvements to enhance training delivery based on data trends.

  4. Quality & Compliance Support
    Follow ISO-aligned training operations checklist for every program.
    Maintain version-controlled documentation for all training activities.
    Assist in internal audits related to training processes and compliance.

Skills & Competencies
Technical Skills:
Proficient in MS Excel / Google Sheets (for reports & trackers)
Basic knowledge of project management tools (ClickUp, Trello, or similar)
Comfortable with LMS platforms and video conferencing tools
Data entry accuracy and attention to detail

Soft Skills:
Strong communication & coordination abilities
Proactive problem-solving
Ability to multitask and meet deadlines
Eagerness to learn and adapt in a dynamic environment

Growth Path (if performing well in 13 months)
Move towards Training Operations Lead role
Handle larger trainer pools and client accounts
Take ownership of training quality audits and process improvement initiatives

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