Phone Banking Officer

3 weeks ago

Navi Mumbai, India Shunya Tattva Management Consultants Full time

Job Title: Phone Banking Officer

Location: Thane (Mumbai)

Salary: 2 LPA 4 LPA

Experience: 0 – 4 years (Freshers and experienced candidates can apply)

Age Limit: Up to 30 years

Education: Graduation (Mandatory)

Job Description:

We are hiring Phone Banking Officers for a leading bank. This is an excellent opportunity to start and grow your career in banking with one of the most trusted financial institutions.

Roles & Responsibilities:

  • Handle inbound and outbound calls with customers in a professional manner.
  • Provide accurate information regarding banking products and services.
  • Resolve queries, complaints, and requests effectively within defined timelines.
  • Promote cross-selling of banking products (savings accounts, credit cards, loans, etc.).
  • Maintain customer satisfaction by ensuring high-quality service.
  • Follow compliance, company policies, and banking guidelines.

Desired Candidate Profile:

  • Graduate in any stream (mandatory).
  • Good communication skills in English and Hindi (regional language is an advantage).
  • Customer-centric attitude with problem-solving skills.
  • Basic computer knowledge (MS Office, typing speed).
  • Comfortable working in rotational shifts.

Perks & Benefits:

  • Fixed salary + Incentives.
  • Medical insurance & other employee benefits.
  • Training and career growth opportunities within the bank.

Apply Now if you are looking for a stable and rewarding career in the banking industry

Ayesha Shaikh

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