Senior Associate
4 days ago
Experience: 6 years to 9 years.
Location – PAN India.
Senior Support Analyst with 8 to 12 years of MES experience
Strong technical & functional skills in any of the MES tools – POMSnet, Rockwell FTPS, Werum PAS-X
Domain exposure - Pharma / Life Sciences / Medical Devices
Well versed with Pharma Recipes / Batches, Architecture of MES Systems, Integration of MES with various systems like SAP, TIBCO, LIMS, Maximo, etc.
Good understanding of interfaces especially with SAP and also other peripherals like scales, scanners, printers etc.
Awareness of Standards / Compliance – ISA 88, ISA 95, GxP, 21 CFR Part 11, Periodic reviews, Audits
Awareness of how Pharma Manufacturing works
Technology - SQL, Database - Oracle, C# - Experience working with databases including running scripts, performing performance analysis and related tasks
Deep experience with MES concepts including master batch records template configurations and materials data structures
Role involves critical analysis, investigation & implementation of technical solutions to enhance operational efficiency
Experience of ITIL based application support
Experience of handling 24*7 or 24*5 support operations
Experience of adherence to the SLA timelines while dealing with the issues
Working with the team to ensure all Service Requests, Incidents, Change Requests, Problem Records, Periodic Reviews etc. are completed on time & within SLA timeframe
Experience in handling Major Incident Management calls for P1 and P2 incidents
Able to perform deep dive analysis and root cause analysis
Create/update documentations like KBAs, RCA
Knowledge of ticketing tool - ServiceNow, Remedy
Excellent communication skills both written and oral
Experience of dealing with various stakeholders like product vendor, network, Windows, Infra, TIBCO, SAP, Site users / leads
Awareness of implementation of any MES application
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