
Senior Product Analyst
4 weeks ago
Senior Business Analyst/Senior Product Analyst (Telecom BSS Mandatory) Required:
8-10 years of experience in Enterprise Business Applications for Custom or Packaged CRM solutions.
- Analyst, Designer, Tester, Product Developer, and Innovator with a deep understanding of CRM processes gained through complex projects.
- Expertise in gathering requirements, working closely with business stakeholders to understand their processes, pain points, and requirements.
- Conduct workshops, process mapping sessions to capture detailed business requirements.
Key Skills:
- Hands-on experience with ServiceNow platform, including ITSM, ITOM, and other relevant modules.
- Knowledge of ServiceNow configuration, customization, and integration capabilities.
- Able to translate business requirements into technical solutions.
- Effective storyteller, capable of handling NAM customers.
- Basic Office Suite skills (Word, Excel) and experience in creating product requirement documentation.
- Excellent written and oral communication skills, able to clearly communicate ideas and results at all organizational levels.
Preferred Qualifications:
- CRM certifications on packaged solutions/ Salesforce certifications (e.g., Certified Salesforce Administrator, Platform App Builder)/ ServiceNow certifications (e.g., Certified ServiceNow System Administrator, Certified ServiceNow Implementation Specialist).
This role is crucial for the success of our company. We are looking for a skilled Senior Business Analyst/Senior Product Analyst to join our team in Bangalore.
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