Senior Product Analyst

4 weeks ago


Bengaluru, Karnataka, India Covalense Digital Full time

Senior Business Analyst/Senior Product Analyst (Telecom BSS Mandatory) Required:

8-10 years of experience in Enterprise Business Applications for Custom or Packaged CRM solutions.

  • Analyst, Designer, Tester, Product Developer, and Innovator with a deep understanding of CRM processes gained through complex projects.
  • Expertise in gathering requirements, working closely with business stakeholders to understand their processes, pain points, and requirements.
  • Conduct workshops, process mapping sessions to capture detailed business requirements.

Key Skills:

  • Hands-on experience with ServiceNow platform, including ITSM, ITOM, and other relevant modules.
  • Knowledge of ServiceNow configuration, customization, and integration capabilities.
  • Able to translate business requirements into technical solutions.
  • Effective storyteller, capable of handling NAM customers.
  • Basic Office Suite skills (Word, Excel) and experience in creating product requirement documentation.
  • Excellent written and oral communication skills, able to clearly communicate ideas and results at all organizational levels.

Preferred Qualifications:

  • CRM certifications on packaged solutions/ Salesforce certifications (e.g., Certified Salesforce Administrator, Platform App Builder)/ ServiceNow certifications (e.g., Certified ServiceNow System Administrator, Certified ServiceNow Implementation Specialist).

This role is crucial for the success of our company. We are looking for a skilled Senior Business Analyst/Senior Product Analyst to join our team in Bangalore.



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