Production Support Analyst

4 days ago


Bengaluru, Karnataka, India mthree Full time

Senior Support Analyst Needed for Fixed Income Trading Group

We are seeking a highly skilled Senior Support Analyst to join our Front Office facing Fixed Income Trading group. As a key member of the team, you will provide first- and second-line support and enhancements to our execution, pricing, and associated infrastructure solutions for the Rates business.

Your primary responsibilities will include facing off to traders, risk managers, and external clients, providing expertise in Trading Support Analyst functions, increasing systems performance, deploying infrastructure systems, extending, and analyzing implementation and integration requirements for our global trading system.

To be successful in this role, you will require a comprehensive understanding of Front Office production environments across large-scale distributed global systems gained from an Investment Bank, Hedge Fund, or other Financial Services firm, plus Unix/Linux and SQL skills.

Key Responsibilities:
  • Provide high-quality production support and troubleshooting services
  • Ensure service reliability and minimize downtime
  • Manage risks associated with system failures and implement mitigation strategies
  • Develop and maintain SQL skills for database management and analysis
  • Utilize Unix/Linux scripting (Perl/Shell/Python) for automation and problem-solving
  • Monitor systems through ITRS Geneos or similar tools
  • Apply ITIL experience to improve incident management and resolution
Requirements:
  • Production Support Analyst experience
  • Strong knowledge of Unix/Linux and SQL
  • Understanding of Front Office production environments
  • ITIL experience
  • Ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills


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