German Language Expert

3 weeks ago

Mumbai, India Newage Software & Solutions Full time

Key Accountabilities:


• Handle inbound and outbound communication in German and English with clients, partners, and internal teams.


• Support the operations and customer service teams by interpreting queries and coordinating with German-speaking counterparts.


• Assist in resolving issues related to shipments, documentation, and compliance by engaging with German carriers and agents.


• Shipping Documentation: Handle end-to-end shipping import/export documentation back-office process.


• Ensure compliance with relevant regulations and standards.


• Coordinate with shipping lines and other stakeholders.


• Mailbox Management: Manage and oversee assigned mailboxes.


• Provide timely responses to email queries.


• Provide regular updates to clients on shipment status and other relevant information.

Required Qualifications:


• German language proficiency at B2 level or higher (preferably Goethe-Institute certified).


• Any bachelor's degree (UG/PG in Logistics preferred).


• Strong verbal and written communication skills in both German and English.


• Good understanding of international shipping terms (e.g., Incoterms, customs procedures) is a plus.


• Proficiency in MS Office; experience with ERP or logistics software (e.g. eFS, SAP, CargoWise, TMS) will be an advantage.


• Ability to work independently, manage time effectively, and handle multiple priorities.


• Attention to detail and a proactive approach to problem-solving


• Ability to handle multiple tasks and work under pressure.

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