Head of Operations

1 month ago

Bengaluru, India Curefit - house of cult Full time
Curefit Healthcare Pvt Ltd is India’s largest fitness company. Founded in 2016 by Mukesh Bansal and Ankit Nagori, Curefit offers a comprehensive range of fitness services and products through its two brands, cult.fit and cult.sport. With a mission to make fitness fun, easy and accessible, cult.fit offers group workouts, online classes, sports facilities, and personalized solutions at fitness centers & partner gyms across the country. By adopting innovative subscription-led revenue models and employing cutting-edge technological interventions to cultivate healthy habits, cult.fit has emerged as the go-to destination for fitness enthusiasts across the country. cult.sport focuses on simplifying health and well-being by offering smart fitness products tailored to the everyday athlete. The cult.sport product range is thoughtfully designed to deliver the ultimate workout experience, featuring high-quality sportswear, versatile at-home workout equipment, bicycles, and nutraceuticals.

Key Responsibilities:Day to Day Operations management:

Responsible for stable day to day operations across 4 key areasOperations planning and coordination

with categoriesWarehousing:

Currently 6, company managed warehouses with >3Lakh square feet area under managementLogistics: Work with >5 third party partners for delivery to customers (from warehouses)Customer service: Responsible for managing network of technicians (both own and third party) to deliver installations of equipment at customers homePlanning & Coordination:

Planning (AOP, Quarterly planning) in coordination with different category teams and executing as per the planDesign and roll-out of new strategies:

Thinking through new initiatives and designing them to improve cost/performance/efficiency (e.g. Designing and piloting own logistics service)Performance/SLA improvement:

Improvement in key parameters (“Order to Delivered” time, Regional fulfillment of orders, Delivered to Install time etc.)Cost Optimization:

Improvement in cost parameters (Logistics cost per shipment, Wh cost per unit, customer installation cost per unit etc.)Team:

Creating a high power and engaged team to deliver business goals

BackgroundOperations experience 7+ years across leading e-commerce companies or supply chain heavy companiesStrong problem solving ability, analytical and operational design mindsetCreative bent of mind and ability to think strategicallyAbility to lead and manage large teams

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