Consultant Kronos
1 month ago
Good to have Skills:Kronos Knowledge a plusDatabase: SQL, Oracle PL/SQLTools: Agile, Jira
Role & ResponsibilitiesUser Support:Serve as the first point of contact for clients' inquiries, issues, and requests related to the UKG Dimensions system.Respond promptly to user queries via email, phone, or ticketing system.
System Enhancement:Work closely with the UKG Dimensions development team to identify system improvements and enhancements.Collaborate with clients to gather feedback and requirements for system enhancements.Participate in the development and testing of system upgrades and new features.
Training and Documentation:Develop and deliver training materials for end-users to enhance their understanding of the UKG Dimensions system.
Data Analysis and Reporting:Analyze system data to identify trends and issues that require attention.
Continuous Support and Maintenance:Proactively monitor system performance and address potential issues before they impact users.Maintain system configurations and user profiles as required.
Client Communication:Maintain clear and effective communication with clients, ensuring their needs are met.Regularly update clients on system improvements, scheduled maintenance, and important announcements.
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