Implementation Project Manager

1 month ago

new delhi, India Dayforce Full time
Project Manager
The Implementation Project Manager is responsible for the management of customer specific engagements to implement Ceridian HCM solutions. Leveraging Ceridian's implementation methodology, the Project Manager drives the delivery of services according to the agreed scope, timeline and budget and ensures a high level of customer satisfaction. The Project Manager manages multiple concurrent projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery. The Project Manager builds a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success. The Project Manager may also deliver Organizational Readiness consulting in support of Ceridian’s Organizational Readiness toolkit.
Responsibilities:Manage multiple, concurrent projects ensuring quality, on-time and on-budget implementationPlan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the projectUtilize a mix of global resources within a matrix environment to ensure maximum productivityUtilize Ceridian’s methodology to drive implementations to successful completion, ensuring a high level of customer satisfactionSet and manage customer expectations in regard to: project scope and timeline, Ceridian and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readinessPresent and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closureEffectively transition customers to SupportParticipate in project health checks and post go-live analysis on completed projects with PMOAdhere to and promote highest quality standards in project delivery and contribute to PMOMotivate team to document solutions and leverage and contribute to a solutions repositoryAssist customer in driving the UAT processContribute to enhancement of Ceridian implementation methodology and PMO; provide feedback on tools and templates and contribute to best practicesParticipate in Continuing Education sessionsComplete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product releaseMentor consultants on best practice consulting re: facilitating workshops, soliciting and documenting requirementsPrepare Change Requests as required to capture change in scope and/or timeline
Qualifications/Experience:Bachelor’s degree or equivalent experiencePMI/PMP certification preferred5 years minimum experience in human capital management applications consulting and/or project managementExperience developing and managing project schedules, preferably using Microsoft ProjectSolid experience in business process mappingExperience in change managementProficiency in Microsoft Office products and mastery of Microsoft ProjectExperience managing software implementations in a SaaS / Cloud computing environments an assetUnderstanding of relational databases and SQL an assetExperience implementing one or more of the following applications: SalesForce.com, ADP, SAP, PeopleSoft, JD Edwards, Kronos, Ultimate, Oracle HR/Payroll, PeopleSoft, Ceridian HCM (preferred)Knowledge of human capital management (HCM) business practicesUnderstanding of different industries and how Ceridian implementation best practices apply to the customer’s business practicesWorking knowledge of common software implementation methodologiesExcellent customer relationship and business acumenAbility to manage multiple projects & customers at the same time and manage competing prioritiesExcellent organization, communication and collaboration skillsAbility to drive results through a multi-disciplinary team with matrixed reporting relationshipsAbility to lead and facilitate customer and internal workshops and sessionsActs as role model for Consulting @ Ceridian guidelinesAbility and willingness to travel to customer sites as needed
Working Environment and Physical Demands:General office environmentAbility to work flexible hours and willingness to travel to client site if neededAdaptable to a fast-paced and dynamic environment

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