Implementation Project Manager

3 weeks ago

delhi, India Dayforce Full time
Project Manager
The Implementation Project Manager is responsible for the management of customer specific engagements to implement Ceridian HCM solutions. Leveraging Ceridian's implementation methodology, the Project Manager drives the delivery of services according to the agreed scope, timeline and budget and ensures a high level of customer satisfaction. The Project Manager manages multiple concurrent projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery. The Project Manager builds a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success. The Project Manager may also deliver Organizational Readiness consulting in support of Ceridian’s Organizational Readiness toolkit.
Responsibilities:
Manage multiple, concurrent projects ensuring quality, on-time and on-budget implementation
Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
Utilize a mix of global resources within a matrix environment to ensure maximum productivity
Utilize Ceridian’s methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction
Set and manage customer expectations in regard to: project scope and timeline, Ceridian and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
Effectively transition customers to Support
Participate in project health checks and post go-live analysis on completed projects with PMO
Adhere to and promote highest quality standards in project delivery and contribute to PMO
Motivate team to document solutions and leverage and contribute to a solutions repository
Assist customer in driving the UAT process
Contribute to enhancement of Ceridian implementation methodology and PMO; provide feedback on tools and templates and contribute to best practices
Participate in Continuing Education sessions
Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
Mentor consultants on best practice consulting re: facilitating workshops, soliciting and documenting requirements
Prepare Change Requests as required to capture change in scope and/or timeline
Qualifications/Experience:
Bachelor’s degree or equivalent experience
PMI/PMP certification preferred
5 years minimum experience in human capital management applications consulting and/or project management
Experience developing and managing project schedules, preferably using Microsoft Project
Solid experience in business process mapping
Experience in change management
Proficiency in Microsoft Office products and mastery of Microsoft Project
Experience managing software implementations in a SaaS / Cloud computing environments an asset
Understanding of relational databases and SQL an asset
Experience implementing one or more of the following applications: SalesForce.com, ADP, SAP, PeopleSoft, JD Edwards, Kronos, Ultimate, Oracle HR/Payroll, PeopleSoft, Ceridian HCM (preferred)
Knowledge of human capital management (HCM) business practices
Understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices
Working knowledge of common software implementation methodologies
Excellent customer relationship and business acumen
Ability to manage multiple projects & customers at the same time and manage competing priorities
Excellent organization, communication and collaboration skills
Ability to drive results through a multi-disciplinary team with matrixed reporting relationships
Ability to lead and facilitate customer and internal workshops and sessions
Acts as role model for Consulting @ Ceridian guidelines
Ability and willingness to travel to customer sites as needed
Working Environment and Physical Demands:
General office environment
Ability to work flexible hours and willingness to travel to client site if needed
Adaptable to a fast-paced and dynamic environment

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