Hitachi Services Sales Architect

Location: Bangalore/Chennai/Mumbai/Hyderabad, India Function: HV Services Requisition ID: Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Meet our Team   We’re Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data – from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.  Imagine the sheer breadth of talent it takes to inspire the future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally important to us. What you bring to the team   Mandatory Technical Skills: - Extensive knowledge on the Hitachi Storage arrays which include HUS, VSP, VSP G Series, VSP F Series, HNAS, HCP. - Expert level knowledge on Hitachi tools like Tuning Manager,Command Suite, Ops center,Storage Navigator HORCM, CCI, etc. - In-depth knowledge on Configuring and Managing replication (Shadow image/COW, True Copy, HUR), GAD, HORCM. - In-depth knowledge on Virtualization & Migration techniques (NDM and UVM). - Installing, configuring, managing & Upgrading HCS, Opscenter and Tuning Manager tools. - Performance Analysis, Troubleshooting and Problem determination using Opscenter Analyser and Hitachi Tuning manager. - Knowledge on Opsramp monitoring and ServiceNOW. - Experience in verification/validation and planning for required patches / microcode upgrade. - Hands on experience in configuring and managing the RAID Groups, Storage pools and Storage tiering. - Understanding and having good knowledge on performance analysis using Brocade network advisor and CLI. - In-depth understanding on SAN fabric, Virtual Fabric (VSAN), FCIP Configuration & management and Host to SAN connectivity. - Knowledge on configuring SAN Switches, adding new switch to an existing fabric (ISL & ICL), merging switch fabrics, Trunking, Switch Migrations & Code upgrades. - Experience in working with multiple vendors to resolve complex technical problems. - Ability to perform Root Cause Analysis on storage issues. - Able to assist Team Members, Mentor New Joiners in the team and Perform as an Individual Contributor. - Ability to understand Business requirements & translate them into technology solutions, Implement Best Practices. - Ownership of Infrastructure and responsible for service uptime / availability - Prepare / Maintain SOPs and Operational Run books, follow ITIL processes - Incident management, Problem management, Change management, Performance management, Capacity management, Configuration & availability management activities - Participate in Change & release management - Plan & Implement routine, normal & complex changes - Participate in CAB and TAB - Knowledge about using ticketing system for daily operations - ServiceNow - Ability to lead escalations - within Storage and cross platform - Participate or lead storage projects independently. What you’ll be doing Seeking to build strong relationships and trust with new and existing customers across industry sectors such as retail, finance, manufacturing and public sector. Articulating our industry leading solutions, which include Data Centre/Storage, Cloud, Big Data, Advanced Analytics and IoT, to enable your customers to realise the highest levels of success. About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.  #LI-RN1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.  Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.