Client Servicing Executive

4 weeks ago

Bengaluru, India Changing Tree Full time

About Changing Tree:

Changing Tree is one of the leading Digital Advertisement solution provider for brands globally. Led by the team with two decades of experience, Changing Tree assists over some of the top companies in managing their Digital marketing and operations seamlessly.

Awarded as best Marketing Campaign of the year from Star Awards, we are one of the most rapid-growing ad agencies in India. We've taken the leap of faith and of distances to build a highly personalized approach to the brands we work with, renewed with a global perspective.

What do we want from you?

  • We want you to be one point of contact for clients. You should be a creative communication and marketing solutions for clients assigned. You will also be the go-to person in case of delivery and control activation questions, any escalation in terms of timeliness/quality and will need to plug it by internal coordination till the solution provided

  • Possess strong understanding of digital marketing, marketing communication and its implementation

  • Cracking brief given by client, assist team for smooth execution and processing of all the campaigns

  • Accountable for project completions with the expected quality and Service Level Agreements

  • Establish and cultivate relationships with a company's clients

  • Supports in creating innovative tactics to support brand strategies for client

  • Regular site meetings for key clients and understand their needs

  • Pass on any Account mining leads to sales team as and when identified

  • Work with other account managers at a company to create a consistent client message

  • Ensuring flawless and regular documentation and progress report for the management and clients

  • Responsible to bring repeat business from current client

Associations and collaborations:

The role requires close collaboration with both Mumbai and Bangalore team:

  • Creative and design

  • Digital Marketing

  • Web and technology team

  • Sales

Working @ Changing tree:

Thinking differently comes naturally to us. Though, most of us hail from different parts of India, surprisingly we share the same level of passion. We have unwavering commitment towards the work in common. Doing crazy things keeps us normal. Cracking challenging briefs is what gives us high. Coming up with fresh cost-effective ideas, cheeky thoughts is our way of life. Every day, we come to office only to better ourselves. Raise the bar of our creative effectiveness. In a nutshell. Ours is a team that's oozing with madness.

Competencies and Skills Required:

  • An inherent nature to excel and generate value for the client

  • Prior experience in operations in a client facing role. Preferably from agency background

  • The sense of designing and digital understanding

  • Proficient in strategic planning and have a strong understanding of a company's services so they can explain clients and answer questions in both group and one-on-one situations

  • Candidate should be balanced with logical and practical thinking, focused, able to handle the pressure and quality-oriented

  • Strong judgment and decision-making skills. In addition, they should have a strong leadership skills, be self-directed and be able to multitask

  • Functional Knowledge of MS office and understanding of PnL will increase the chances of selection

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