Implementation Support Engineer

3 weeks ago

Hyderabad, India ITP Software India Pvt Ltd Full time
Skills/Experience:

Experience in the Implementation lifecycle of software productsExperience in presentation and demonstration of the solutionExperience in the Installation of the product/software, configurations, workflows etc.,Configure and ensure software changes to the system to assist in business organizational changes.Understanding customer requirements, analysing them and identifying GAPs if anyAbility to understand/explore application functionalities and solutions in line with customer needs.Handle customer User Acceptance, Outage Notification, and Change Control procedures and documentation.Experience in troubleshooting any issues that arise during the implementation. If needed, liaise with several internal departments for resolutions.Extend user support and training to customers and support users.Should be able to perform implementation tasks within SLA.Experience in configuration of changes and upgrading software versionsExperience in third-party integrations like Payment Gateways, SMS gateways, Understanding Webservice integrations, CAS (Conditional Access Systems)Ability to execute new projects with appropriate project planning.Experience in delivery of customers needs with planning and prioritizationExperience in providing periodic Updates/feedback on the Ongoing Issues/Project ActivitiesExperience in interacting with cross-functional teamsExperience in handling teamQualifications:

Bachelor's degree or Diploma in Computer science engineeringMinimum 4 to 7

years of experience in the Implementation of software productsExperience in the domains of Finance applications, Billing applications, and Subscription management applications is an added advantageExperience in Ezybill application is an added advantageKnowledge of MySQL databases (Administration, writing queries, understanding schema)Knowledge of basic networkingKnowledge of Linux installation, basic administration, Shell scripts, Cron tabs, etc.,Effective communication, presentation, and writing skills are a must.Demonstrate a passion for delivering a positive customer experienceShould be a quick learner and result orientedAbility to work in a fast-paced and dynamic ambianceFlexible and comfortable timings, ready to work in shifts if necessary.Prepared to work late at night or early in the mornings whenever necessaryWilling to travel and ready to stay for longer periods when neededKeywords : Implementation manager, project manager, business analyst, Implementation engineer

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