Operational Specialist
1 month ago
Role: Operations Specialist (3+ years)
Location: Lower Parel, Mumbai
Responsibilities:
• Maintain detailed records of customer interactions and transactions.
• Prepare regular reports on refund and exchange activities.
• Collect customer feedback and provide insights for process improvement.
• Provide information on company policies for returns, refunds, and exchanges.
• Assist customers in initiating and navigating the refund and exchange process.
• Review and process refund and exchange requests according to company policies.
• Coordinate with warehouse and logistics teams for timely handling of returned/exchanged products.
• Address and resolve customer complaints and issues related to refunds and exchanges. • Investigate discrepancies or issues with returned products.
• Ensure compliance with company policies and legal requirements in all refund and exchange operations.
Must-Have Skills:
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel.
• Strong problem-solving and conflict resolution abilities.
• Detail-oriented with strong organizational skills.
Good-to-Have Skills:
• Previous experience in customer service, especially in a retail or e-commerce environment.
• Experience with handling refunds, returns, and exchanges.
• Familiarity with customer service software and databases.
• Patience and empathy when dealing with customer issues.
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