Operational Specialist

1 month ago


Mumbai, India Qrata Full time

Role: Operations Specialist (3+ years)

Location: Lower Parel, Mumbai


Responsibilities:

• Maintain detailed records of customer interactions and transactions.

• Prepare regular reports on refund and exchange activities.

• Collect customer feedback and provide insights for process improvement.

• Provide information on company policies for returns, refunds, and exchanges.

• Assist customers in initiating and navigating the refund and exchange process.

• Review and process refund and exchange requests according to company policies.

• Coordinate with warehouse and logistics teams for timely handling of returned/exchanged products.

• Address and resolve customer complaints and issues related to refunds and exchanges. • Investigate discrepancies or issues with returned products.

• Ensure compliance with company policies and legal requirements in all refund and exchange operations.


Must-Have Skills:

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Excel.

• Strong problem-solving and conflict resolution abilities.

• Detail-oriented with strong organizational skills.


Good-to-Have Skills:

• Previous experience in customer service, especially in a retail or e-commerce environment.

• Experience with handling refunds, returns, and exchanges.

• Familiarity with customer service software and databases.

• Patience and empathy when dealing with customer issues.



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