L2 Support Engineer

3 weeks ago


Hyderabad, Telangana, India QLOTECH Full time

Experience : 5 years total Joining : Immediate Key Responsibilities : - Provide L2 support for Windows & macOS devices. - Troubleshoot Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint). - Manage Active Directory (AD) users, groups, and permissions. - Handle software installations, network connectivity, and endpoint security issues. - Support password resets, MFA, and compliance policies. - Work with Intune, SCCM, or JAMF for device management (preferred). - Assist with VPN connectivity and remote access troubleshooting. - Provide exceptional customer service with clear verbal and written communication skills (Neutral accent mandatory). Required Skills & Experience : Total Experience : - 5 years in IT support. OS Support : - Minimum 3 years in macOS (with JAMF) and 3 years in Windows & AD. Microsoft 365 Support : - Outlook, Teams, OneDrive, SharePoint. Active Directory : - 3 years of experience in user management, group policies, and permissions. MacOS & JAMF : - 3 years of experience in Mac administration and JAMF MDM. Windows & Intune/SCCM : - Experience in device management and troubleshooting. Networking : - Wi-Fi troubleshooting, VPN support, basic network diagnostics. IT Ticketing Systems : - Experience in tracking and resolving IT support requests. Communication Skills : - Excellent verbal & written English skills (Mandatory). Certifications (Preferred) : - Microsoft 365, ITIL, CompTIA A, Apple Certified Support Professional. Shift Flexibility : Must be open to working in rotational shifts if required (ref:hirist.tech)


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