L2 Support Engineer

2 weeks ago


Hyderabad, Telangana, India QLOTECH Full time

Role : Mac L2 Support Engineer with JAMF

Location : HiTec City, Hyderabad (On-site, 5 days a week)

Experience : 5+ Years

Immediate Joiners Preferred

Job Overview :

We are looking for a skilled Mac L2 Support Engineer with strong expertise in macOS administration and JAMF to provide technical support, device management, and troubleshooting for enterprise environments.

Key Responsibilities :

- Provide L2 support for macOS devices in an enterprise setup.

- Manage and administer JAMF Pro MDM for Mac device enrollment, policies, and security compliance.

- Troubleshoot and resolve issues related to macOS, software installations, Wi-Fi, VPN, and network connectivity.

- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) on macOS.

- Ensure endpoint security compliance by enforcing policies and managing security configurations.

- Handle user access management, password resets, and MFA for enterprise users.

- Work with IT ticketing systems to log, track, and resolve support requests efficiently.

- Provide exceptional customer support with clear verbal and written communication.

Required Skills & Experience :

- 5+ years in IT support with 3+ years of macOS support.

- 3+ years of experience in JAMF Pro (Device Enrollment, Patch Management, Policies).

- Strong troubleshooting skills in macOS system administration and endpoint security.

- Knowledge of networking concepts, Wi-Fi troubleshooting, and VPN support.

- Experience with IT ticketing systems for tracking and resolution.

- Excellent verbal & written communication skills (Mandatory)

(ref:hirist.tech)

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