L2 Support Engineer
2 weeks ago
Role : Mac L2 Support Engineer with JAMF
Location : HiTec City, Hyderabad (On-site, 5 days a week)
Experience : 5+ Years
Immediate Joiners Preferred
Job Overview :
We are looking for a skilled Mac L2 Support Engineer with strong expertise in macOS administration and JAMF to provide technical support, device management, and troubleshooting for enterprise environments.
Key Responsibilities :
- Provide L2 support for macOS devices in an enterprise setup.
- Manage and administer JAMF Pro MDM for Mac device enrollment, policies, and security compliance.
- Troubleshoot and resolve issues related to macOS, software installations, Wi-Fi, VPN, and network connectivity.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) on macOS.
- Ensure endpoint security compliance by enforcing policies and managing security configurations.
- Handle user access management, password resets, and MFA for enterprise users.
- Work with IT ticketing systems to log, track, and resolve support requests efficiently.
- Provide exceptional customer support with clear verbal and written communication.
Required Skills & Experience :
- 5+ years in IT support with 3+ years of macOS support.
- 3+ years of experience in JAMF Pro (Device Enrollment, Patch Management, Policies).
- Strong troubleshooting skills in macOS system administration and endpoint security.
- Knowledge of networking concepts, Wi-Fi troubleshooting, and VPN support.
- Experience with IT ticketing systems for tracking and resolution.
- Excellent verbal & written communication skills (Mandatory)
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