Manager- global workforce

3 weeks ago

Guntur, India IMerit Technology Full time

Manager, Global Workforce — Scholars PlatformLocation: Remote (Global) — frequent overlap with Americas/EMEA time zones Reporting to: Director HRRole type: Full-timeTeam: Will be an individual contributor who works closely with multiple stakeholders.Role summaryLead end-to-end HR and operations for our global Scholars workforce — lifecycle management, compliance, vendor & program operations, and people analytics to scale a high-quality, compliant Scholars platform.Key responsibilitiesOwn the full Scholars HR lifecycle ( onboarding verification, engagement management, offboarding and audits).Build, run and continuously improve operational processes, SLAs and vendor relationships that support rapid scale while minimizing risk.Ensure local compliance across multiple markets (contracts, background checks, data/privacy) working with legal and external partners.Work with Workforce management and Talent Acquisition to help in design and operationalize workforce planning and capacity models for cyclical demand spikes and long-tail projects.Create and maintain dashboards and KPIs (cost per engagement, fill rates, quality metrics, retention, time-to-activate) and translate analytics into business recommendations.Partner with Product/Engineering to optimize platform flows (scholar experience, verification, payouts, issue resolution).Own escalations and continuous improvement for quality, fraud prevention and dispute resolution processes.Deliver training/materials, documentation for internal stakeholders and Scholars; run periodic program reviews and audits.Must-have qualifications & skills12+ years HR/people operations experience, with 2+ years managing large-scale global or distributed workforces/programs- must Americas and some areas in EMEAStrong operational mindset — proven experience building processes, playbooks and vendor programs that scale.Hands-on experience with HR analytics: building dashboards, defining KPIs and making data-driven recommendations.Solid knowledge of compliance and workforce operations across multiple geographies.Excellent stakeholder management — comfortable working with Legal, Finance, Product and regional HR teams.Strong written and verbal communication; able to produce crisp playbooks and run cross-functional workshops.Comfortable with ambiguity and rapid change; high attention to detail.Nice-to-haveDirect experience with education, youth talent, internship or gig work programs.Experience in EMEA markets, India or APAC is a plus.Experience with HRIS/workforce-management platforms, payment systems and/or verification tools.Prior vendor management of background check, payment, or program service providers.Project management training and experience.Metrics of success (first 6 months)SLAs and onboarding time reduced by X% (baseline + target to be agreed).Reliable operational dashboards in place and adopted by stakeholders.Clean compliance posture in priority markets; zero major onboarding or payment issues.Documented playbooks for onboarding, engagement, and escalations.No major Stakeholder escalation.

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