Client Services Executive
2 weeks ago
At NIIT, we're transforming the way the world learns, for the better. That's why the world's best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
Link for our website:
- WhatsApp no - 9354482536 ( Can share their CV over here)
Client Services Executive
Job Summary
Client Services Executive is the single point of contact for interacting with customer stakeholder/ manager for a defined region/ program. He/ She would be responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/ She is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment.
Job Description
- Manage and Administer all activities end-to-end for assigned programs. - Pre-work tracking and following up with participants to ensure completeness. - Booking the venue for offsite activity or social events. - Provide support / help for all types of training events. - Managing nomination list for programs and working with the onsite team. - Marketing programs if required and as per client process requirements. - Ensure offsite training event activities are performed as per the "Event Readiness Process/System". - Communicate with instructors and outside vendors using both written and spoken correspondence. - Coordinate and block Instructor's dates & timing in lines with the training and workshop calendars. - Arrange for the training materials, manuals, hand-outs and other instructional aids; as well as equipment setup (like AV, toys, etc.) and refreshments. - Manage the training logistics (training room booking, manage access, photographer, etc.) and share detailed information to participants and trainers in advance. - Monitor completion of training activities such as Pre-work, Certificates. - Update Wiki/SharePoint/Global Website or client required site. - Ensure activation of registration link, roster & logistic management on the LMS. - Communicate with the internal and external vendors and ensure readiness of the Purchase Order. - Manage LMS Administration activities for blended trainings. - Maintain attendance records and feedback sheets, issuance of certificate, etc. - Generate reports from stated tool and update employee database as per the process. - Calibrate with customer stakeholders for any changes/updates in the training events/programs. - Ensure smooth running of events as per the program / course metadata in the CRM. - Follow the workflow / communication process on the CRM and adherence of case management process.
Experience and Skills
- 1-4 years of experience in a corporate learning environment or performing event coordination services for corporate clients. - Should have an experience of interacting with different levels of customer stakeholders. - Have an outgoing personality; be a good communicator with proficiency in organizing and decision making. - Attention to detail; ability to work easily with others and being a team player are key skills. - Ability to work independently in a flexible; organized and adaptable manner and be customer focused. - Must be proactive, take initiative, and be able to trouble shoot and handle pressure. - Should be open to work globally, different time zones; with willingness to work in shifts and weekends if required. - Possess excellent written & verbal communication skills. - Be proficient in Computer (MS Office, Excel; Power Point; SharePoint and CRM tools). - Should possess "job permit" to work in the specific geography if required. - Desirable to have knowledge of Oil & Gas industry domain.
NIIT is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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