Cafe Manager

2 weeks ago

ahmedabad, India Fashion TV India Full time
AboutFashionTV : FashionTV a global leader infashion media and lifestyle boasts over 25 years of excellence.Recognized for empowering entrepreneurs FashionTV is an iconicbrand dedicated to supporting businesses. FashionTV is the worldsleading fashion media and lifestyle brand. With over 25 years ofexperience we have a proven track record of success in helpingaspiring entrepreneurs launch and grow theirbusinesses.
Job Summary:TheCafe Manager is responsible for overseeing the daily operations ofthe cafe ensuring a high level of customer satisfaction andmanaging the staff to deliver exceptional service. This roleinvolves a combination of leadership operational and customerserviceresponsibilities.Responsibilities:
  • OperationsManagement:
  • Superviseand coordinate daily cafe operations including opening and closingprocedures.
  • Maintain high standards of food andbeverage quality hygiene andpresentation.
  • Monitor inventory levels andorder supplies to ensure sufficientstock.
  • StaffManagement:
  • Recruittrain and supervise cafe staff.
  • Schedule andassign tasks to ensure efficient and smoothoperations.
  • Conduct regular performanceevaluations and provide feedback tostaff.
  • CustomerService:
  • Ensurea welcoming and customerfriendlyatmosphere.
  • Address customer inquiries concernsand complaints promptly andprofessionally.
  • Monitor and maintain highlevels of customersatisfaction.
  • FinancialManagement:
  • Developand manage budgets including cost controlmeasures.
  • Track sales analyze financial reportsand implement strategies to achieve revenuetargets.
  • Implement pricing strategies incoordination with seniormanagement.
  • MenuDevelopment:
  • Collaboratewith chefs and kitchen staff to develop and update the cafemenu.
  • Stay informed about industry trends andincorporate popular items into themenu.
  • MarketingandPromotion:
  • Developand execute marketing strategies to attract new customers andretain existing ones.
  • Coordinate promotionsevents and partnerships to increase cafevisibility.
  • ComplianceandSafety:
  • Ensurecompliance with health and safetyregulations.
  • Stay informed about licensingrequirements and ensure the cafe operates within legalguidelines.
  • AdministrativeTasks:
  • Handleadministrative duties such as payroll scheduling andreporting.
  • Maintain accurate records of salesexpenses and employeehours.
Qualifications:
  • Previousexperience in cafe or restaurantmanagement.
  • Strong leadership and communicationskills.
  • Excellent customer serviceskills.
  • Knowledge of food and beverage industrytrends.
  • Ability to work in a fastpacedenvironment.
  • Familiarity with financialmanagement and budgeting.
  • Understanding ofhealth and safety regulations.
  • Bachelor sdegree in hospitality management or a related field(preferred).

customerservice,promotional marketing,menudevelopment

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