Technical Support Enge

Found in: Whatjobs IN C2 - 3 weeks ago


Bengaluru, India Bharath Cloud Full time
Job Description – Technical Support

About Us: BharathCloud is a leading cloud services provider that offers secure and reliable cloud solutions to businesses of all sizes. Our mission is to provide our clients with innovative cloud solutions that drive their digital transformation initiatives. Support Engineer plays a crucial role in providing technical assistance to clients both in person and remotely. Their primary responsibility is to solve problems from the moment customers call the service line until their issues are resolved

Roles and Responsibilities:

- Monitor and maintain network infrastructure, ensuring smooth operations- Respond to alerts, incidents, and service requests promptly- Troubleshoot network issues, identify root causes, and implement solutions- Collaborate with cross-functional teams to resolve technical problems- Document incidents, procedures, and resolutions accurately- Perform routine network health checks and preventive maintenance- Assist in maintaining network security and compliance

Qualifications & Skills:

- Bachelor’s degree in Computer Science, Information Technology, or related field- 0-1 Years of experience in support role or a similar role, preferably in the IT industry- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, etc.)- Familiarity with network monitoring tools (e.g., Nagios, Solar Winds, Zabbix)- Good communication skills and ability to work in a team- Willingness to learn and adapt to new technologies

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