Helpdesk Analysts

4 days ago

india Tri-Force Consulting Services, Inc. Full time
Job Description
Title: Helpdesk Analysts
Duration: 5 Years
Client: The City Of New York Fire Department
Location: Brooklyn, New York.

Note: This is an On-Site Role.

Job Description:
  • Technical assistance to end users.
  • Maintain log in call tracking software of all client proactive and reactive services requests.
  • Telephone support, screening and call avoidance, initial problem determination and resolution, and dispatching, if necessary.
  • Client account maintenance in ServiceNow.
  • Quality control of tickets (correct subjects, locations, and phone numbers).
  • Remote desktop support utilizing a LAN based or dial up product to assume control of the user machine and effect remote fixes.
  • Act as an interface between technology groups and the end users.
  • Monitor open tickets and follow up on closed resolution.

"If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit."
About Us:
Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients. Our technical competencies are in Java,.NET, SharePoint, PHP, Business Intelligence (Cog nos, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects.  Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 6 times and 4 times on Inc. 5000 fastest growing companies in the USA.
Requirements
Technical assistance to end users. Maintain log in call tracking software of all client proactive and reactive services requests. Telephone support, screening and call avoidance, initial problem determination and resolution, and dispatching, if necessary. Client account maintenance in ServiceNow. Quality control of tickets (correct subjects, locations, and phone numbers). Remote desktop support utilizing a LAN based or dial up product to assume control of the user machine and effect remote fixes. Act as interface between technology groups and the end users. Monitor open tickets and follow up on closed resolution.

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