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Execution Analyst, Helpdesk
4 months ago
Entity:
Finance
Job Family Group:
Job Description:
Key Accountabilities
End to end Procure to Pay Knowledge from Invoice processing to Payments
Fix stuck payments and share timely status with Suppliers
Handle all incoming calls/emails/tickets/Live chat
Resolve issues and advance to the relevant channel if/when required; however, providing first level resolution is of utmost importance
Coordinate with multiple Accounts Payable team, Buyers, Vendor Master, IT if required, to provide final resolution to the recipient.
Deliver training in relation to Ariba Usage to Supplier and Buyers
Deliver training to suppliers for PO confirmation, service entry sheet and Invoice submission.
To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails.
Timely and relevant customer feedback and status update
Due Diligence:
Conduct daily checks to avoid duplications in logging of calls, emails & tickets
Check for accuracy of the details logged
Analyse the contents of the tickets and assign it the relevant resolver group
Ensure that all tickets are closed accurately, whilst always adhering to processes
Participate in continuous improvement initiatives by proposing system and process enhancements
Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners
Qualifications
- • Bachelor’s Degree in, Finance, Accounting (B.com)
- • Minimum 3-5 years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects, critical thinking, relationship management and processes.
- • Solid understanding of source to pay and general accounting practices
- • Proficient in PSCM applications including ARIBA, SAP and Salesforce
- • Direct process management experience including standard methodologies, driving innovation, continuous improvement, technologies, processes, procedures and tools
- • Experience of working cross culturally and in an international environment
- • Ability to communicate and influence across different levels in the organisation
- • Engaging and collaborative way of working
- • Resilient and experienced in working in multi-faceted environment
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
