Aem production support

1 week ago

Bangalore, India Krehsst Tech Solutions Full time

Position: AEM Production Support (e-Commerce) Location: Bangalore, Karnataka (Onsite Role) Job Type: Contract to Hire Job Description: We are looking for a candidate who: Has strong experience in production support. Can effectively troubleshoot and identify root causes of issues. Possesses excellent functional knowledge of e Commerce. Is proficient in writing and understanding SQL queries. Has hands-on experience with observability tools such as Dynatrace, Catchpoint, or New Relic (good knowledge of at least one tool is sufficient). Detailed JD: Technical Skills: E-commerce Platform Knowledge, good experience and familiarity with Content management(Adobe Experience Manager- AEM). Familiarity with search / merch platform Constructor Troubleshooting Debugging experience , good experience and understanding of web technologies (HTML, CSS, Java Script, developer tools) and ability to diagnose issues. Understanding on cloud platforms for site hosting and scaling preferably Azure Database Knowledge at Developer level/ troubleshooting (No SQL, Mongo DB) Experience in Web/i OS and Android e-Comm app/web support Working Experience in any front-end Programming Languages Understanding of APIs Experience with observability tools New Relic and Adobe Analytics for, alert set up, dashboard creation, trouble shooting ,performance and error tracking. Basic understanding in Fastly/NGNIX(Ingress K8s)/Zuul /APIGEE /API Gateway/AKAMAI, Azure Dev Ops Performance Optimization of sites Ability to analyse site speed, traffic load, and suggest improvements (Content Delivery Network- CDN, caching, image optimization). Understanding of payment gateways, refunds, fraud checks, and customer transaction flows. Ability to monitor site performance, detect issues, and respond to incidents in real time. Functional and IT App support Skills: Good understanding and experience in inbound and out bound flow within e Commerce systems / data flow including Product, inventory , Price feeds Supporting the production e-Commerce systems including Content/Customer/Traffic/Order management/support, Search, catalogue, discovery , merchandising, Order Payment Processing Incident Management Application System Support Inventory Product Management Knowledge of SKU management, stock updates, and synchronization with warehouse systems. Issue Ticket Management Familiarity with platforms like Jira, Service Now, or Zendesk for tracking and resolving issues. Customer Support Issue Resolution Addressing user complaints, order failures, and assisting in customer experience improvements.

  • AEM Production Support

    2 weeks ago

    bangalore, India Krehsst Tech Solutions Full time

    Position: AEM Production Support (e-Commerce)Location: Bangalore, Karnataka (Onsite Role)Job Type: Contract to HireJob Description:We are looking for a candidate who:Has strong experience in production support.Can effectively troubleshoot and identify root causes of issues.Possesses excellent functional knowledge of eCommerce.Is proficient in writing and...

  • AEM Production Support

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    bangalore district, India Krehsst Tech Solutions Full time

    Position: AEM Production Support (e-Commerce) Location: Bangalore, Karnataka (Onsite Role) Job Type: Contract to Hire Job Description: We are looking for a candidate who: Has strong experience in production support. Can effectively troubleshoot and identify root causes of issues. Possesses excellent functional knowledge of eCommerce. Is proficient in...

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