Cafe/Store Supervisor

Join the Team at Black Star Pastry — We're Hiring Black Star Pastry is absolutely buzzing, and we’re on the lookout for a passionate and experienced Front of House Supervisor to join the leadership team at one of our vibrant stores. This is your opportunity to step into a key role at one of Australia’s most iconic patisseries. Each of our beautiful spaces has its own unique personality, while still serving the full range of Black Star Pastry’s signature cakes, specialty products, and first-class coffee from our partners at St Ali. About the Role We’re looking for a Front of House Supervisor to join the leadership team at Black Star Pastry. This is a hands-on role where you’ll play a key part in shaping the daily customer experience and supporting a vibrant, high-performing team. You’ll be at the heart of our front-of-house operations — ensuring every shift runs smoothly and every customer leaves with a smile. What we offer: Full-Time (38 hours/week) or Permanent Part-Time employment A flexible roster that supports a strong work-life balance A dynamic, inclusive, and supportive team environment The opportunity to be part of a passionate leadership team A chance to work with iconic products and contribute to a beloved hospitality brand Main Responsibilities  Reporting directly to the Store Manager, you'll play a key leadership role in the day-to-day operations of the front of house. You’ll lead by example — coaching, training, and motivating our fantastic team to deliver the exceptional service Black Star Pastry is known for. As a hands-on leader, you'll take ownership of service standards, team performance, and customer satisfaction. You'll be at the heart of the action, ensuring every shift runs smoothly — and that every customer walks away with a smile. Day-to-day, your responsibilities will include: Lead and supervise daily front-of-house operations. Train and mentor food and beverage attendants, offering feedback and guidance. Master our menu to provide excellent recommendations to customers. Ensure food quality and presentation meet our high standards. Serve all food and beverages professionally and courteously. Participate in leadership meetings and workshops. Perks & Benefits We believe in taking care of our people, and we offer a range of perks and benefits to support your wellbeing, including: An extra day of annual leave for your birthday A complimentary 4-portion birthday cake of your choice 1 mental health & wellbeing day (personal leave) Free, confidential counselling, support, and advice What We're Looking For: Strong barista skills and confidence in preparing high-quality coffee A talent for mentoring others – you love to lead by example Passionate about the customer experience and product quality Ability to connect with customers and provide an exceptional customer experience in a fast-paced environment Problem solving and critical thinking skills Demonstrated capability to multi-task – your organisational skills will be a strength Positive team player with strong communication skills Authentic and down to earth with a genuine love of people Holds a valid Food Safety Supervisor Certificate (or willing to obtain one) Bonus: A love of cake About the Business Black Star Pastry opened its first boutique patisserie in Newtown in 2008 and since then we have grown into an institution with stores across New South Wales. We are most famous for our Strawberry Watermelon Cake which has become a social media sensation, with the New York Times declaring it “the world’s most instagrammed cake.” About the Culture Black Star Pastry fosters a fun and inclusive culture that has brought together a group of highly engaged and collaborative team players who enjoy a hands-on, fast paced environment.  Our leaders are empowered to contribute and play an active role in the bigger picture stuff as well as the day-to-day. We love the brand, and we love what we do How to Apply There’s never been a more exciting time to join Black Star Pastry We’re on the lookout for enthusiastic and dynamic supervisors who are passionate about hospitality and ready to build a rewarding career with a thriving, stable business making waves in Sydney. If you’re excited to be part of our amazing team and grow with us, we can’t wait to meet you Apply now and join the Black Star Pastry family