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Cluster Sales Manager
1 month ago
1. Leadership & Strategy :
- Manage and supervise branch operations within the assigned area to ensure the achievement of business goals and profitability.
- Develop and implement cluster strategies to increase outreach, loan portfolio quality, and client retention.
- Lead by example, providing direction, mentorship, and performance feedback to branch managers and their teams.
2. Operational Management:
- Oversee the operations of all branches within the geo, ensuring efficiency and adherence to the organization's policies and procedures.
- Monitor the performance of cluster managers, ensuring that they achieve their operational, financial, and client outreach targets.
- Ensure smooth coordination between branches and head office, facilitating the implementation of corporate strategies and policies.
3. Business Development & Growth:
- Identify new market opportunities for growth, ensuring that the geo expands its reach to underserved communities and clients.
- Develop and manage strategies to improve client acquisition, retention, and satisfaction, focusing on expanding the microfinance portfolio.
- Foster partnerships with local communities, government agencies, and other stakeholders to promote the organization's microfinance services.
4. Financial Management & Reporting:
- Ensure the financial sustainability of all branches within the geo by managing budgets, controlling costs, and optimizing resource allocation.
- Monitor financial performance metrics such as portfolio quality, loan disbursement, repayment rates, and profitability.
- Prepare and present comprehensive financial and operational reports to senior management, highlighting geo-wide performance and areas for improvement.
5 . Risk & Compliance Management:
- Ensure that all branches in the geo comply with internal risk management policies, credit guidelines, and regulatory requirements.
- Work closely with risk management teams to identify, assess, and mitigate risks that could impact the geo's operations.
- Conduct regular audits and reviews of branch operations to ensure compliance with internal controls and external regulations.
6 . Team Leadership & Development :
- Lead, coach, and mentor cluster managers and their teams, ensuring high performance and employee engagement across the geo.
- Develop talent pipelines by identifying and nurturing high-potential employees for future leadership roles.
- Promote a culture of continuous improvement, innovation, and excellence within the geo.
7. Client & Community Relations:
- Foster strong relationships with key community stakeholders, government agencies, and clients to ensure the organization's mission of financial inclusion is achieved.
- Address high-level client issues, ensuring that concerns are resolved promptly and effectively while maintaining a strong reputation for the organization.
Location - Thanjore
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