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Solution/Technical Architect

3 months ago

bangalore, India Programming.com Full time

Job Title: Salesforce / Vlocity Solution Architect / Technical Architect

Responsibilities :

Large Engagement Experience :

- Worked on significant Salesforce / Vlocity engagements as a Solution Architect or Technical Architect.

CRM Solution Implementation:

- Implemented end-to-end CRM solutions using Sales Cloud, Service Cloud, and Community Cloud.

Pre-Sales and Proposal Support :

- Supported pre-sales activities including proposals and scoping of work.

Requirement Transformation :

- Translated business requirements into Salesforce / Vlocity functional and technical specifications.

Process Expertise :

- Expert in Lead Management, Quote to Cash, Case Management, and Call Centre processes.

Customer Interaction and Solution Design :

- Conducted customer workshops during project discovery.

- Prepared comprehensive end-to-end Solution design documents.

- Collaborated with development teams to meet project requirements.

Solution Development and Deployment :

- Gathered requirements, designed, coded, debugged, analyzed performance, packaged, and deployed solutions within Salesforce / Vlocity environments.

Stakeholder Collaboration :

- Interacted with stakeholders to understand and establish client business needs.

- Translated business needs into technical solutions.

Integration Experience :

- Designed and developed integrations between Salesforce.com and other systems using SOAP and REST APIs.

Certifications and Skills :

- Preferred certifications in Salesforce / Vlocity architect and consulting tracks (e.g., Integration Architect, Data Architect, Sales Cloud, Service Cloud).

- Strong communication skills, including experience with Agile and other project management methods.

- Experience with Salesforce App Exchange products.

- Experience with Salesforce / Vlocity Marketing Cloud and Wave Analytics Cloud.

Job Requirements :

- Experience : 4-6 years of Software / CRM experience, with at least 3 years in Salesforce / Vlocity CRM.

- Certification : Salesforce / Vlocity Certification in functional and technical areas.

- Development and Integration : Experience in application development and integration using different design patterns.

- Cloud Products : Functional understanding of various Salesforce cloud products like Sales Cloud, Service Cloud, Community Cloud, Field Service Lightning (FSL), etc.

- Analytical Thinking : Ability to demonstrate critical and analytical thinking in technical and non-technical aspects of the job.

- Team Collaboration : Ability to be highly productive independently and within a team environment.

- Adaptability : Ability to multitask and thrive in a fast-paced, client-driven environment.

- Communication : Strong communication skills to effectively engage with technical and non-technical audiences in various settings.

(ref:hirist.tech)