Production Support Analyst

1 week ago

Gurugram, India FNZ Group Full time

Description Short role description The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Analyst to enable this team’s success. What does success look like as a Production Support Senior Analyst – Application monitoring? Alert Management & Monitoring: Provide first and second-line support for FNZ’s application monitoring and alerting systems. Ensure that platform alerts are managed effectively, minimizing system downtime and disruption. Proactively monitor the platform, identifying and addressing potential issues before they impact service. Application Support Platform Maintenance & Improvement: Implement and manage routine platform checks to ensure system robustness and reliability. Contribute to the platform maintenance process, ensuring comprehensive application support practices are in place. Contribute to continuous service improvement by actively driving proactive measures and system enhancements. Leadership & Development: Mentor and guide junior team members. Monitor team performance and continuously seek improvement opportunities for skills and processes. Develop, maintain, and ensure adherence to comprehensive documentation on team activities. Collaborate with internal stakeholders to ensure that business objectives and needs are met. Contribute to audit and effectiveness requests. Experience required What we are looking for: Experience : 5-8 years of relevant experience Educational Background : Degree in Computer Science, Information Technology, or a related field; or equivalent experience. Technical Skills : Intermediate proficiency in SQL. Communication Skills : Strong verbal and written communication skills; capable of confidently interacting with platform dedicated teams. Incident Management : Experience in support and incident management, preferably with ITIL or equivalent frameworks. Experience preferred Beneficial but not essential. Familiarity with financial markets and products. Experience using application support systems, including PagerDuty, NewRelic, Splunk, and ServiceNow. Basic knowledge of Microsoft .NET development, including C#, VB.NET, and SQL Server, is advantageous.  For advertising: Opportunities What we offer: We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people. Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers. Market leading technology - Build, create and evolve innovative solutions for the world’s most trusted brands using the latest technologies to help change the face of investing for the future Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation. For advertising: inclusion

  • Production Support Analyst

    4 weeks ago

    Gurugram, India FNZ Group Full time

    Description What would you accomplish as a Production Support Analyst? As an Analyst, your role goes beyond traditional application support. You’ll investigate and resolve complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing preventative...

  • Production Support Analyst

    5 days ago

    Gurugram, Gurugram, India FNZ Full time

    Job Description Role Profile Job Title Production Support Analyst Application Monitoring Location Gurgaon, India Reports to Production Support Lead Analyst For advertising: About FNZ Who We Are FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible...

  • Production Support Lead Analyst

    4 weeks ago

    Gurugram, India FNZ Group Full time

    Description Short role description The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Lead to enable this team’s success. What does success look like as a Production Support Lead Analyst – Application monitoring? Alert Management &...

  • Product Analyst

    2 weeks ago

    Gurugram, India Binary Semantics Ltd. Full time

    Dear Candidate, Greetings From Binary Semantics Ltd.! Immediate Hiring For Product Analyst(IOT & Logistics) - Gurgaon(WFO) Note: Notice period should be immediate or max to max 10-15 days only. About Binary Semantics We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several...

  • Product Analyst

    2 weeks ago

    Gurugram, India Binary Semantics Ltd. Full time

    Dear Candidate, Greetings From Binary Semantics Ltd.! Immediate Hiring For Product Analyst(IOT & Logistics) - Gurgaon(WFO) Note: Notice period should be immediate or max to max 10-15 days only. About Binary Semantics We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several...

  • Product Analyst

    2 weeks ago

    Gurugram, India Binary Semantics Ltd. Full time

    Dear Candidate, Greetings From Binary Semantics Ltd.! Immediate Hiring For Product Analyst(IOT & Logistics) - Gurgaon(WFO) Note: Notice period should be immediate or max to max 10-15 days only. About Binary Semantics We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several...

  • Product Analyst

    2 weeks ago

    Gurugram, India Binary Semantics Ltd. Full time

    Dear Candidate, Greetings From Binary Semantics Ltd.! Immediate Hiring For Product Analyst(IOT/Telematics/Logistics) - Gurgaon(WFO) Note: Notice period should be immediate or max to max 10-15 days only. About Binary Semantics We are a client centric global software development company offering IT services, Consulting services and Knowledge services across...

  • Product Analyst

    1 week ago

    gurugram, India Binary Semantics Ltd. Full time

    Dear Candidate,Greetings From Binary Semantics Ltd.Immediate Hiring For Product Analyst(IOT & Logistics) - Gurgaon(WFO)Note: Notice period should be immediate or max to max 10-15 days only.About Binary SemanticsWe are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry...

  • Product Analyst

    4 weeks ago

    Gurugram, India UnifyApps Full time

    At UnifyApps, we are on a mission to streamline digital experiences and enhance productivity through innovative applications. We are currently seeking a Product Analyst who is passionate about using data to inform product strategy and improve user experience. As a key member of our product team, you will play an essential role in understanding market trends,...

  • Xneeti - Product Analyst

    4 weeks ago

    Gurugram, India Xneeti Tech Private Limited Full time

    Description : About XNeetione OS :XNeetione OS is building the operating system that powers Amazon businesses bringing together AI, automation, and analytics to create a connected ecosystem for brand owners and account managers.Our platform synchronizes every aspect of an Amazon business from product listings, ads, inventory, and reviews to payouts and...