Order Processing Engineer

3 weeks ago

Pune, India Sulzer Full time

FE_WIBU-E406

Order Processing Engineer - Water and Industrial Business Unit - Full Time - Pune, India

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
We are looking for a/an Order Processing Engineer - Water and Industrial Business Unit to join our FE_WIBU - Water and Industrial Business Unit team in India .

Your main tasks and responsibilities:

  • Processing of product and spare parts orders
  • Providing 'customer care' when customers expedite order
  • Liaise with factory logistic personnel to ensure effective delivery date.
  • Creating and updating customer delivery information and requirements
  • Inputting and maintaining all customer and product records
  • Reviewing and actioning order flows, in line with existing stock levels
  • Ensuring compliance with agreed customer service levels
  • Claims process work: Opening the notification and co-operating with factory.
  • Invoicing: Creating invoices and payment plans and monitoring overdue invoices to ensure timely invoicing and receivables.
  • SAP training: Training of new global SAP user in sales and support internal customers.
  • Following orders and providing information to stakeholders.
  • Handling bank guarantees
  • Coordination with Factories and documentation
  • Handling letter of credits
  • Delivery time monitoring and reporting, editing of electronic reporting, correspondence with customers, change management.
  • Independent handling of tasks on time and correctly.
  • Checking availability and lead time of products.
  • Creating/maintaining SAP customer register
  • Take responsibility for all matters relating to Health, Safety, Quality and Environmental issues, systems and procedures and ensure compliance and conformance with corporate directives and local legislation

To succeed in this role, you will need:

  • Bachelor's or master's degree in Engineering, Commerce, or a related field
  • Experience:>5 years experience
  • Accuracy and attention to detail
  • Good communication skills
  • Self-motivating and proactive
  • Good telephone manner
  • Team player
  • Basic PC skills - Excel & Word
  • Data input to main frame computer knowledge - SAP

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.

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