Professional Services Engineer
3 weeks ago
Title: Professional Services Engineer
Location:
Bangalore, Karnataka, IN, 560071
Requisition ID: 124894About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Job Summary
The Professional Services Engineer (PSE) in our Global Services Delivery Center provides post-sales technical expertise during the installation, implementation, migration and maintenance of company products. This individual may be involved in implementing detailed customer installation requirements, as well as ensuring that client’s needs have been met and that the product/solution is fully functioning according to specification. The PSE provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
Job Requirements
Requires high level understanding of the NetApp portfolio of products and advanced knowledge of ONTAP.
An advanced level knowledge of several migration related products/technologies such as 7MTT, Dobi Migrate, Cirrus Data, DTA, FLI, Cloud-Sync and secure copy/Storage-X to successfully complete configuration, execution and troubleshooting of migration jobs.
Knowledge of SnapMirror, possessing the ability to manually create jobs and manage them.
Possess the ability to work at the direction of PM’s, as well as often self-manage engagements to ensure customer engagements.
Possess awareness of customer architecture and how it affects migration planning and execution
Proficient with host base migration methodology such as LVM, ASM, DAG, Storage-V-Motion
Articulate in the end-to-end Migration solutions, with an emphasis on being customer centric and focused
Capable of training customers in ad-hoc knowledge transfer as well as organized demonstrations or our methodologies
Knowledge of StorageGrid and NetApp Cloud Volumes is desirable.
Able to lead and delegate different functions within a project to ensure customer success.
Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators, and managers.
Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals and meet high quality standards.
Ability to work well with customers’ technical representatives under a variety of circumstances to best understand and meet customer expectations.
Flexible to work with global customers on their available timezones.
Education
IC - Typically requires 8-12 years of related experience.
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
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