Solution Engineer
2 weeks ago
Responsibilities:
Platform understanding - Develop a deep understanding of the Tachyon platform and associated functional and technical concepts including various types of product and policy configurations, platform capabilities around integration and extension mechanisms, data transmission and data migration. Be hands-on and try out the various platform capabilities including APIs etc to build a first-hand understanding and know-how of the platform. Planning and strategy - Work with the Client counterparts to understand the overall scope of the program, timelines, bottlenecks etc. and come up with a high-level strategy and plan to implement the Tachyon platform and convert the existing volumes from the Bank onto the Tachyon Core. Program execution and governance - Contribute heavily to the overall program execution. Ensure all the rituals are followed religiously, risks are identified well in advance and called out, work on the mitigation plans, and ensure that the async updates are shared with relevant stakeholders without fail. Participate in the daily and weekly cadences as well as the governance calls with the senior client counterparts. Hands-on solutioning - Lead the Solutioning workshops with the clients from the front. Act as a Domain SME and well as a Tachyon and Technical SME for the client stakeholders. Solution the requirements in detail by clearly calling out what is supported by the Tachyon Platform and what is not, and then logically concluding the next steps in terms of raising intakes with detailed requirements. Liaising with Product teams - Liaising with various product and program managers of Zeta to assess the cost and scope of changes a solution under consideration may require and arrive at feasible, optimal approaches for all business requirements. Frequent interactions with the Product teams to understand the product offerings, releases, and roadmap. Technical problem solving - Work closely with our clients and assist them in implementing and using our platform and solutions in an effective manner. Provide assistance with integrations using APIs, Events, batch files and data extracts. Help debug client issues using your domain, technical and platform understanding and using standard debugging practices. Requirements specifications - Define and document detailed functional and non-functional requirements, integration and feature specifications, phase releases, and solutions to translate the functional mapping to Zeta’s product landscape. Training - Go through the courses that are part of the training curriculum and build your understanding of the Tachyon Platform and its various modules. Pre-Sales assistance - Assist the Sales and Pre-Sales teams during the Sales process wrt domain knowledge and Implementation know-how.
Skills:
Overall 6-9 years of experience in Technology and Commercial roles. Engineering degree (BE/BTech) is a must, an MBA is a plus as well Must have been involved in developing software in the capacity of a Product Manager or Engineer at some point in their career Prior experience in a client-facing role with medium to large clients Prior experience in Credit Card Implementation is a huge plus Good experience in conducting workshops with large senior management groups and presenting solutions to a large audience Data-oriented, Bias for action, Logically strong first principles thinker. Outstanding written and verbal communication skills Excellent interpersonal, organizational, leadership and mentoring ability Rigorous attention to detail. Ability to thrive in ambiguous business environments and scale with limited resources Ability to comprehend complex technical products/solutions and prioritize/reason out trade-offs Ability to solve an abstract requirement by breaking it into smaller problems sets and marrying it with what’s supported in the product Product mindset to effectively capture functional requirements and map them to the Product landscape/technical specifications Excellent written/verbal communication and interpersonal skills especially with external stakeholders Ability to work on complex projects with a medium-to-high level of ambiguity Excellent documentation skills - should be able to create detailed documents with relevant content (Data flow diagrams, flow charts, etc) Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally. Hands-on, ‘roll-up-your sleeve’ attitude Life At Zeta At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be Zeta is an equal opportunity employer. At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
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