Partner Manager- CX Operations-Hyderabad

7 days ago


Hyderabad, India Flipkart Full time
Partner Manager- CX OperationsYou are Responsible for:Responsibility for the operational performance of an outsource contact centre partner.Lead engagement initiatives at partner sites.Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLAFacilitate monthly and quarterly review meetings with the partner teams.Participate in workforce planning and budgeting activities in coordination with internal teams.Customer Management, Escalation management - Relationship management with allied business unitsRoll-out organizational goals/objectives across the partner operations.Drive quality and customer experience at the partner locationWork closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements.To succeed in this role – you should have the following:Graduate with minimum 10 years contact centre management experience with at least 4 years in manager role at a premium Contact Centre or Organisation.Experience in managing outsourced partners (desirable)Advanced Microsoft Office and Microsoft Windows skillsExcellent written and verbal communication skills requiredAbility to maintain confidentialityExcellent relationship management8 to 10 years’ experience in B2C / BPO / Services / Retail Industry , In-depth knowledge of managing large/Multi site/ Multi Vendor B2C CX operations ( 1000+ cx agents ) and associated processesStrong people management and cross-functional leadership experience



  • Hyderabad, India Flipkart Full time

    Partner Manager- CX Operations You are Responsible for: Responsibility for the operational performance of an outsource contact centre partner. Lead engagement initiatives at partner sites. Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA Facilitate monthly and quarterly review meetings...


  • Hyderabad, Telangana, India Flipkart Full time

    Partner Manager- CX Operations You are Responsible for: Responsibility for the operational performance of an outsource contact centre partner. Lead engagement initiatives at partner sites. Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA Facilitate monthly and quarterly review meetings...


  • hyderabad, India Flipkart Full time

    Partner Manager- CX Operations You are Responsible for: Responsibility for the operational performance of an outsource contact centre partner. Lead engagement initiatives at partner sites. Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA Facilitate monthly and quarterly review...


  • Hyderabad, India Flipkart Full time

    Partner Manager- CX OperationsYou are Responsible for:Responsibility for the operational performance of an outsource contact centre partner.  Lead engagement initiatives at partner sites.Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLAFacilitate monthly and quarterly review meetings with the partner...


  • Hyderabad, India Flipkart Full time

    Partner Manager- CX Operations You are Responsible for: Responsibility for the operational performance of an outsource contact centre partner. Lead engagement initiatives at partner sites. Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA Facilitate monthly and quarterly review meetings...


  • hyderabad, India Flipkart Full time

    Partner Manager- CX Operations You are Responsible for: Responsibility for the operational performance of an outsource contact centre partner. Lead engagement initiatives at partner sites. Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA Facilitate monthly and quarterly review...


  • Hyderabad, Telangana, India Oracle Full time

    Oracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer's rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative "Optimum Shore" approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing overall...

  • Dialog Flow CX

    1 hour ago


    hyderabad, India OptimHire Full time

    Company Overview OptimHire is revolutionizing the way people work, enabling 24/7 global collaboration. With 501-1000 employees, OptimHire promotes flexible and remote work culture. Job Overview Mid-Level: 4 to 6 years of experience. Full-Time position in Hyderabad. Qualifications and Skills Proficiency in Dialog Flow and Dialog Flow CX Experience in...


  • Hyderabad, India TTEC Digital Full time

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is seeking a Principal Conversational CX Designer to join our Technology Services team. This is a telecommuting...


  • hyderabad, India Oracle Full time

    Oracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing...


  • hyderabad, India Oracle Full time

    Oracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing...


  • Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Have you ever thought about what it takes to detect and prevent fraudulent purchases among millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where customers can safely transact online? What kinds of solutions and systems would you build to maximize customer satisfaction? We are seeking a Senior...


  • Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Have you ever thought about what it takes to detect and prevent fraudulent purchases among millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where customers can safely transact online? What kinds of solutions and systems would you build to maximize customer satisfaction? We are seeking a Senior...


  • hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Have you ever thought about what it takes to detect and prevent fraudulent purchases among millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where customers can safely transact online? What kinds of solutions and systems would you build to maximize customer satisfaction?We are seeking a Senior...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Have you ever thought about what it takes to detect and prevent fraudulent purchases among millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where customers can safely transact online? What kinds of solutions and systems would you build to maximize customer satisfaction?We are seeking a Senior...

  • Operations Manager

    2 months ago


    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Amazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine...

  • Operations Manager

    2 months ago


    hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Amazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine...


  • Hyderabad, Telangana, India Advitha Tech Solutions Full time

    Job highlights :- Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement. Any Industry Standard Certifications will be a plus. Creativity, Personal Drive, Influencing and Negotiating, Problem Solving Building Effective Relationships, Customer Focus, Effective Communication and Coaching. Ready to...

  • Oracle CX

    2 months ago


    hyderabad, India Global Pharma Tek Full time

    Job Description Minimum of years of Oracle CX Cloud functional experience Understand Customer requirements and prepare functional design documents. Understand the Cloud ERP Data model in view of bridging functional integration with Sales & Services Cloud and CPQ. Experience in at least one large-scale full-life cycle implementation of Oracle CX...

  • Oracle CX

    2 months ago


    Hyderabad, India Global Pharma Tek Full time

    Job Description Minimum of years of Oracle CX Cloud functional experience Understand Customer requirements and prepare functional design documents. Understand the Cloud ERP Data model in view of bridging functional integration with Sales & Services Cloud and CPQ. Experience in at least one large-scale full-life cycle implementation of Oracle CX Sales,...