Vice President, Clinical Support Solutions

1 month ago

Mumbai, India IKS Health Full time

About the Company

IKS Health is a leading Provider Enablement Platform that empowers healthcare providers to deliver better, safer, and more efficient care through a strategic blend of technology and expertise. Our solutions help provider groups create a physician-led, patient-centric care delivery model, allowing providers to co-navigate the patient’s care journey through the continuum of care.

We aim to restore joy and viability to the practice of medicine by equipping providers with the tools and resources they need to focus on what matters most: the patient. As an integrated Provider Enablement Platform, IKS Health is the go-to resource for providers and organizations looking to effectively scale, improve quality, and achieve cost savings through innovative technology and forward-thinking solutions.

Our care delivery processes and business solutions are driven by four interrelated Feature Clusters:

1. Revenue Optimization Services: Comprehensive financial solutions that maximize revenue and minimize collection costs. Key offerings include Revenue Cycle Management (RCM), Denial Prediction Engine, POS Collection, Liability Estimation, and Real-time Adjudication.

2. Clinical Support Solutions : A suite of services that enhance clinical outcomes, patient satisfaction, and lower medical costs. Services include Synchronous & Asynchronous Scribes, IKS AssuRx, IKS Migrate, Inbox Management, and Coding Solutions.

3. Value-Based Care: Solutions that help achieve better outcomes and greater value, including Risk & Quality Optimization, Care Coordination, Patient Navigators, and Utilization Management.

4. Digital Health Solutions: Platforms that leverage data-driven insights across the care continuum, helping provider enterprises manage and enhance their IT assets through technologies like Hyper Automation, Data Analytics, and Interoperability Solutions.

With a global workforce of 14,000 employees, IKS serves over 150,000 clinicians across major hospitals and health systems in the United States, revitalizing clinician-patient relationships and empowering healthcare organizations to thrive.

About the Role

The Vice President of Tech Transformation will be responsible for developing and executing technology strategies that enhance our Clinical Support Solution processes, streamline operations, and improve overall business performance.

Responsibilities:

- Develop and execute a technology transformation strategy that supports the CSS division's goals, leveraging technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML).

- Collaborate with cross-functional teams to identify areas for improvement and develop technology solutions focused on process simplification, automation pathways, and reducing manual workloads.

- Implement best practices for project management, change management, and technology adoption, including training programs for staff on new tools.

- Partner with stakeholders to identify key performance indicators and develop metrics to measure the success of technology transformation efforts, emphasizing efficiency, accuracy, and cost savings.

- Identify opportunities to automate repetitive, manual tasks through RPA and work with stakeholders to develop automation workflows.

- Build and manage a high-performing technology transformation team, providing coaching and mentorship.

- Stay informed about industry trends and emerging technologies in RPA, AI, and ML to identify opportunities for innovation.

- Develop and manage budgets and resource allocations for technology transformation initiatives, ensuring maximum ROI.

- Serve as a key advisor to senior leadership on technology transformation initiatives, focusing on how technology can drive business growth and innovation.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, Business Administration, Healthcare Administration, or a related field; Master’s degree preferred.

- Minimum of 15 years of experience in technology transformation within the U.S. healthcare industry.

- Strong understanding of healthcare industry regulations and standards, including HIPAA and HITRUST.

- Demonstrated experience in leading technology transformation initiatives, strategic planning, project management, and change management.

- Proven ability to build and manage high-performing teams.

- Excellent communication and interpersonal skills, capable of conveying complex technical information to non-technical stakeholders.

- Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and make data-driven decisions.

- Experience with RPA, AI, and ML technologies and their applications in clinical processes.

- Experience developing automation pathways, including defining rules, assessing feasibility, and measuring ROI.

Equal Opportunity Statement

IKS Health is committed to fostering a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.

For more information, visit (

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