Senior Associate/Subject Matter Expert

4 weeks ago


Bangalore, India One of the Consulting Firms Full time

Job Description :


- Use feedback and reflection to develop self-awareness, personal strengths and address development areas.

- Proven track record as an SME in chosen domain.

- Flexible to work in stretch opportunities/assignments.

- Demonstrate critical thinking and the ability to bring order to unstructured problems.

- Ticket Quality and deliverables review.

- Status Reporting for the project.

- Adherence to SLAs, experience in incident management, change management and problem management.

- Managing Salesforce roles, profiles, sharing rules, workflows, and groups.

- Importing sales department leads, contacts, and other data.

- Maintaining the sales cloud, as well as building custom reports and dashboards.

- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

- Evaluating and installing new Salesforce releases, as well as providing training and support.

- Know how and when to use tools available for a given situation and can explain the reasons for this choice.

- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

- Use straightforward communication, in a structured way, when influencing and connecting with others.

- Able to read situations and modify behavior to build quality relationships.

- Uphold the firm's code of ethics and business conduct.

- Demonstrate leadership capabilities by working with clients directly and leading the -engagement.

- Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.

- Service Cloud, Data Model, OWD, Flows, Process Builders, Apex

(ref:hirist.tech)

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