Lead Specialist TCOM Guest Services

4 weeks ago

Delhi, India Target Full time
About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.

The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support.

TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Service Center handles all guest inquiries, issues, reviews, and comments relating to Target.com orders and site issues.

As a Lead Specialist in Guest Services, you’ll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You’ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You’ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You’ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You’ll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, letters & other non guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment.

Job duties may change at any time due to business needs.

About you:

- Bachelor’s Degree from an Accredited University.- 1 to 3 years of previous customer service experience, preferably in Chat environment.- Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style- Excellent verbal and written communication skills, including listening and negotiating.- Experience dealing with escalated guest complaints- Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues- Open to work in 24/7 shifts, preferably working in US time zones

  • Lead Specialist TCOM Guest Services

    4 weeks ago

    Delhi, India Target Full time

    About us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play....

  • Lead Specialist TCOM Guest Services

    4 weeks ago

    delhi, India Target Full time

    About us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play....

  • Lead Specialist

    1 month ago

    delhi, India Target Full time

    As a Lead Specialist in Guest Services, you’ll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You’ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work...

  • Guest Relations Specialist

    1 week ago

    New Delhi, India Radisson Hotel Group Full time

    Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a...

  • Guest Relations Specialist

    3 weeks ago

    New Delhi, India Radisson Blu Marina Hotel Connaught Place Full time

    Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a...

  • Guest Relations Specialist

    7 days ago

    new delhi, India Radisson Hotel Group Full time

    Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a...

  • Guest Relations Specialist

    3 weeks ago

    new delhi, India Radisson Blu Marina Hotel Connaught Place Full time

    Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a...

  • Guest Service Associate

    1 week ago

    Delhi, India Hilton Full time

    Guest Service Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Service Associate

    4 weeks ago

    Delhi, Delhi, India Concept Hospitality Pvt Ltd Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Deputy F B Manager, Senior Manager, Outlet Manager, Senior Captain/Captain **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in...

  • Guest Service Associate

    2 weeks ago

    Delhi, Delhi, India Concept Hospitality Pvt. Ltd. Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Outlet Manager, Senior Captain/Captain, Team Leader **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in ensuring guest...

  • Guest Service Associate

    2 weeks ago

    Delhi, India FINESSE STAFFING Full time

    Dear, Guest Service Associate/Guest Relation Executive required for leading Hospitality industry. Location: Domestic & International Airport - Delhi **Salary**: 16k-19k Job Role: Customer Service Meeting & Greeting Customers Cash handling English communication is must. **Benefits** PF & ESIC Incentives Food on Duty Industry: - Hospitality &...

  • Guest Service Associate

    16 hours ago

    Delhi, Delhi, India Aouraa Events Pvt. Ltd. Full time

    Guest Service Representative Responsibilities: Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff...

  • Guest Service Associate

    1 week ago

    Delhi, Delhi, India ApplyT Full time

    Greetings of the Day! We are currently hiring for Guest Service Associate for a well known property based in delhi Chattarpur. **Responsibilities**: - Uncover the specific responsibilities that Guest Service Associates undertake, from welcoming guests to handling check-ins and check-outs. - Explore their role in providing information about services,...

  • Guest relationship executive

    2 weeks ago

    New Delhi, India Naukripay Full time

    Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-oriented employee who essentially greets hotel guests. From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel.

  • Guest relationship executive

    5 days ago

    new delhi, India Naukripay Full time

    Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-oriented employee who essentially greets hotel guests. From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel.

  • Guest Service Associate

    6 days ago

    Delhi, India Luxe Opera Hotels and Resorts pvt ltd Full time

    **Guest Service Representative Responsibilities**: - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and...

  • Guest Service Agent

    4 days ago

    Delhi, India saman Traders Full time

    Administer check in of all guests and maintain record of all special requests at time of arrival. - Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift. - Determine and ensure compliance to all key control policies...

  • Guest Service Associate

    3 weeks ago

    Delhi, Delhi, India Radisson Blu Marina Hotel Connaught Place - Hotel Management Full time

    Do you have an appetite to deliver first class service and are passionate about all things Food & Beverage? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our Food & Beverage Service Team are the final piece of the puzzle, they are sophisticated hosts with an...

  • Guest Service Associate

    2 months ago

    Delhi, India Godwin Hotels New Delhi Full time

    A Guest Service Associate is **a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments**. He or she greets guests and assigns them their rooms, processes check-in and check-outs. Guest service associate focus sahould be on getting positive reviews for the hotel after complete customer...

  • Guest relationship executive

    2 weeks ago

    New Delhi, India Naukripay Full time

    Job DescriptionGuest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-oriented employee who essentially greets hotel guests. From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel.Requirementsmeeting with...