Campaign Manager

5 days ago

Hyderabad, India Zeta Global Full time

Primary Job Responsibilities:

The Campaign Manager will be responsible for the quality and delivery of a campaign for a client including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (e.g. Creative). This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement

Role/Responsibilities:

  • Gathering campaign requirements, timelines and finalizing briefing.
  • Coordinate with cross functional team to drive email development.
  • Managing the creative process if required.
  • Analyze provided html assets and revise where necessary.
  • Campaign configuration.
  • Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA).
  • Quality Assurance and testing of campaign.
  • Campaign performance tracking & reporting.
  • Management of campaigns and communications of time, scope, cost.
  • Managing & maintaining campaign documentation.
  • Client and internal training on campaign process, platform tools & custom applications.
  • Campaign/trigger monitoring & issue resolution management.
  • Internal & external training of platform, tools & custom applications.
  • Day to day support of specific platform & custom applications for self-deployment clients.
  • Beta testing Product features and upgrades.
  • Active participation in internal and external calls to understand upcoming projects or campaigns.

Experience:

  • 2+ years related full-time experience in customer support or client services environment.
  • Must have strong understanding of customer service standards.
  • Must have strong critical thinking skills.
  • Working knowledge of HTML/CSS.
  • Working knowledge on the relational database structure (primary and unique keys, sister table joins).
  • Self-starter who requires minimum supervision.
  • Strong written and oral communication skills.
  • Must have the ability to multi-task and prioritize work independently.
  • Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work.
  • Must have a high attention to detail with the ability to produce flawless work in rapid succession.
  • Must possess effective communication skills when speaking to technical and non-technical.

Not required but a plus:

  • Knowledge and experience with basic Adobe Photoshop functionality.
  • Knowledge of email best practices.

Qualifications:

  • Bachelor's degree ( BTECH ) OR Masters ( MBA ).
  • Proficient in Microsoft Office applications, especially Excel and MS Word.

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