Technical Support Engineer II
3 weeks ago
Job Title: Technical Support Engineer IILocation: India, RemoteShift Timing:Shift 1: 4:00 PM to 1:00 AM ISTShift 2: 10:30 PM to 7:30 AM ISTAbout Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.Position Overview: Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.Key Responsibilities:- Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.- Gain knowledge of assigned customers' technical and business environment.- Document and verify reported problems.- Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.- Engage additional resources when necessary.- Provide effective and consistent communication to management, peers, and account team in support of customers.- Working knowledge of main Aspect products and strategy.Ideal Experience:- WFM application support experience a plus- Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.- Demonstrated ability to learn complex software tools quickly.- Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.- Ability to use professional concepts and company policies and procedures to solve routine problems.- Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.- Ability to pass a background check may also be required.- Physical requirements include sitting for long periods of time.Qualifications:- 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.- Limited travel, after-hours, or on-call work may be required.- Flexibility to work early AM or late US hours, including weekends.- Technical Certifications and second or third languages a plus but not required.Why Join Us?- Work on impactful and challenging projects that make a difference- Be part of a collaborative and inclusive culture- Enjoy competitive compensation and benefits- Access professional development and growth opportunities- Join a team passionate about innovation and excellenceThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
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[04/11/2025] Technical Support Engineer II
3 weeks ago
Delhi, India Aspect Software Full timeJob Title: Technical Support Engineer II Location: India, Remote Shift Timing: Shift 1: 4:00 PM to 1:00 AM IST Shift 2: 10:30 PM to 7:30 AM IST About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and...
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Technical Support Engineer II
2 weeks ago
Delhi, India Aspect Software Full timeJob Title: Technical Support Engineer IILocation: India, RemoteShift Timing:Shift 1: 4:00 PM to 1:00 AM ISTShift 2: 10:30 PM to 7:30 AM ISTAbout Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic...
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Technical Support Engineer
6 days ago
New Delhi, India HDFC securities Full timeJob Title: Technical Support Engineer - Application ManagementExperience Level: 3-7 YearsKey Responsibilities:Application Deployment & Management:- Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments. - Oversee the deployment and basic administration of databases. -...
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Technical Support Engineer
3 days ago
New Delhi, India HDFC securities Full timeJob Title: Technical Support Engineer - Application ManagementExperience Level: 3-7 YearsKey Responsibilities:Application Deployment & Management:- Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments. - Oversee the deployment and basic administration of databases. -...
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Technical Support Engineer II
2 weeks ago
New Delhi, India Aspect Software Full timeJob Title: Technical Support Engineer IILocation: India, RemoteShift Timing:Shift 1: 4:00 PM to 1:00 AM ISTShift 2: 10:30 PM to 7:30 AM ISTAbout Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic...
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Engineer II
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New Delhi, India lululemon Full timeAbout lululemon:lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...
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Engineer II
2 weeks ago
New Delhi, India lululemon Full timeAbout lululemon: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...
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Engineer II
3 weeks ago
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CAESAR II Instructor
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Delhi, India Augmintech Education Pvt. Ltd. Full timeWe’re Hiring: Caesar II Instructor (Part-Time | Remote) Company: Augmintech Education Pvt. Ltd. Experience: 4+ Years in Caesar II & Piping Stress Analysis We are looking for a passionate and experienced Caesar II Trainer to guide engineering students and working professionals in piping stress analysis. If you love teaching and want to shape the next...
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Engineer II
3 weeks ago
New Delhi, India lululemon Full timeAbout lululemon: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...
