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Customer Support Officer
2 days ago
Customer Support Officer - -Distribution Sales Channel
We are hiring for one of our Client who is in to Mutual Fund Industry and looking for a Customer Support Officer - Distribution Sales Channel.
Job Description :
- Direct Credit Rejection, Red Payout Authorisation (Red Alert), MIR – 38, NFT rejection
- Pending & Exemptions for Financial Transaction and Excess Credit / Short Credit
- Attending walking distributor & investor, Accepting Transactions / Queries
- Resolving queries & complaints received from different modes like Calls,emails, whatsapp,Twitter, exchange and update the same in Query Report.
- Additional activities related to operations & compliance dept.
- Follow up with CAMS for pending queries & complaints
- Pickup & Drop Service Planning for Direct / Regular Investor & Distributor and Submission of Applications to cams
- Looking into queries for ARN empanelment, Self Declaration, Brokerage Related, COBM in Brokerage payout.
- Maintaining sufficient stock of Applications , Factsheet
- Maintaining All Notices and circulars in Branch.
- Providing pre and post sales help to distributor for smooth operation
- Calling for ARN Validity Expire , Brokerage Recovery, Invalid EUIN, Invalid KYC Data
- Maintaining Investor friendly Atmosphere and proper coordination between Team and Branch Staff
- Guiding distributor for distributor app, form fill for offline trxn & guiding for online empanelment.
Qualification & Experience :
Experience Required: 2 + Years of relevant experience in the Mutual Fund
Industry.
Graduate/ Should be NISM Certified.
Should have good communication skills
Interested candidates can send resume on
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