Zonal Manager

Job Title:
Zonal Manager

Company:
Captain Sam's Pizza

Location:
Chandigarh, Punjab, UP, Uttarakhand, Delhi NCR

Job Description

We are seeking a dynamic and result-oriented Zonal Manager to oversee operations of multiple outlets across assigned regions. The role involves ensuring smooth store operations, achieving sales & profitability targets, maintaining brand standards, and leading teams to deliver exceptional customer service.

Key Responsibilities

• Manage day-to-day operations of outlets in the assigned zone.

• Ensure adherence to brand standards, SOPs, hygiene, and quality parameters.

• Monitor sales performance and implement strategies to achieve targets.

• Drive customer satisfaction through service excellence.

• Recruit, train, and motivate store managers & team members.

• Coordinate with corporate office for promotions, marketing, and operational requirements.

• Regularly audit outlets for compliance, inventory, and cost control.

• Handle escalations and resolve operational challenges promptly.

Requirements

• Experience: 5–8 years in food & beverage / QSR / hospitality industry.

• Strong leadership & team management skills.

• Excellent communication, problem-solving, and decision-making abilities.

• Ability to travel across the region frequently.

• Proven track record in managing multiple outlets/zones.

Qualification

• Graduate / MBA preferred (Hotel Management / Business Administration advantageous).