IndusInd Bank

3 weeks ago

Mumbai, India IndusInd Bank Full time

Role : Business solution analyst/ product manager - CRM Next

Location : Mumbai

Purpose :

- Person will be responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit.

- Will design and document workflow and make appropriate recommendations that will positively impact operational effectiveness.

- As a project manager, will lead a number of key projects for the business unit.

- As a business analyst, will be the functional expert on the specified application(s).He/she will be the sole point of contact between the business unit and Information Technology's Team

Essential Duties :

- Business Analysis for change management

- Project Management

- Design of standard operating procedures (SOP)

- Co-ordination with vendor and internal stakeholders to ensure end to end delivery of projects and initiatives.

Job Qualifications :


Core Competencies :


- Business Analysis

- Business Planning and Management

- Process definition and Documentation

- Champion for Change

- Problem Solving

- Results-oriented; able to work independently as well as in a team

- Excellent oral and written communication skills

- Conducting user discovery session with users requesting for a change in CRM next

- Coordination with Development team for feasibility check

- BRD preparation and discussion with Development and Testing team

- Review of test cases prepared of tester

Preferred Domain Exposure :

- Functional knowledge of Customer Relationship Management (CRM) Application.

- Experience in implementation of CRM application in BFSI sector

- Project Implementation for BFSI Sector

- Understands processes and solutionises process flow in the application as per business requirement

- Core Banking & Digital space experience

Work Experience :

- Minimum 3 of experience in BFSI or consulting space.

- Past experience of implantation of CRM platforms would be preferred

- Proven ability to bridge technology and business goal to provide productive solutions to the required stake holders.

- Capability to re-engineer and redefine processes

- Experienced in interfacing with key business units including Product, Operations, Vendor Management and Technology Research (ref:hirist.tech)

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