IndusInd Bank
2 weeks ago
Role : Business solution analyst/ product manager - CRM Next
Location : Mumbai
Purpose :
- Person will be responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit.
- Will design and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
- As a project manager, will lead a number of key projects for the business unit.
- As a business analyst, will be the functional expert on the specified application(s).He/she will be the sole point of contact between the business unit and Information Technology's Team
Essential Duties :
- Business Analysis for change management
- Project Management
- Design of standard operating procedures (SOP)
- Co-ordination with vendor and internal stakeholders to ensure end to end delivery of projects and initiatives.
Job Qualifications :
Core Competencies :
- Business Analysis
- Business Planning and Management
- Process definition and Documentation
- Champion for Change
- Problem Solving
- Results-oriented; able to work independently as well as in a team
- Excellent oral and written communication skills
- Conducting user discovery session with users requesting for a change in CRM next
- Coordination with Development team for feasibility check
- BRD preparation and discussion with Development and Testing team
- Review of test cases prepared of tester
Preferred Domain Exposure :
- Functional knowledge of Customer Relationship Management (CRM) Application.
- Experience in implementation of CRM application in BFSI sector
- Project Implementation for BFSI Sector
- Understands processes and solutionises process flow in the application as per business requirement
- Core Banking & Digital space experience
Work Experience :
- Minimum 3 of experience in BFSI or consulting space.
- Past experience of implantation of CRM platforms would be preferred
- Proven ability to bridge technology and business goal to provide productive solutions to the required stake holders.
- Capability to re-engineer and redefine processes
- Experienced in interfacing with key business units including Product, Operations, Vendor Management and Technology Research (ref:hirist.tech)
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