L2 Applications Support Specialist

4 weeks ago

india Unilog Full time

As an Application Support Specialist, you will be responsible for providing technical support to customers using our SaaS eCommerce platform. This includes troubleshooting, diagnosing, and resolving technical issues related to the application, as well as ensuring high levels of customer satisfaction. You will work closely with our development and customer support teams to ensure smooth operations and continuous improvement of our platform.

Essential Qualifications and Primary Duties:

- Provide technical support for our SaaS eCommerce platform developed using Java, JBoss, Tomcat, Oracle, and MySQL.

- Troubleshoot and resolve customer-reported issues, including application errors, performance issues, and connectivity problems.

- Investigate and analyze complex technical problems, proposing effective solutions.

- Collaborate with the development team to identify and fix application defects or performance bottlenecks.

- Document technical solutions and create knowledge base articles for common issues.

- Communicate with customers via phone, email, or other communication platforms to understand their concerns and provide assistance.

- Participate in incident management and escalation processes, ensuring issues are addressed in a timely manner.

- Conduct root cause analysis to identify recurring issues and propose preventative measures.

- Stay current with industry best practices, tools, and technologies related to SaaS eCommerce support.

Desired Skills:

- Experience with latest Java frameworks for data persistence and application development.

- Familiarity with JavaServer Faces (JSF) for building Java web applications.

- Cloud knowledge with GCP, AWS, or Azure for deploying and managing applications in cloud environments.

Key Competencies:

- Excellent communication skills, both verbal and written, to effectively collaborate with team members, stakeholders, and clients.

- Strong problem-solving abilities with attention to detail and a proactive approach to resolving issues.

- Ability to work independently and as part of a team in a fast-paced environment.

- Flexibility and adaptability to handle changing priorities and requirements.

- Willingness to continuously learn and stay updated with industry trends and technologies.

- Customer-focused mindset with a commitment to delivering high-quality solutions that meet user needs.

- Strong knowledge of Java and application servers like JBoss and Tomcat.

- Experience with relational databases, particularly Oracle and MySQL.

- Familiarity with eCommerce platforms and their associated technologies.

- Experience with ticketing systems, incident management, and escalation Bachelor's degree in Computer Science, Information Technology, or a related field.

- 4-6 years of experience in application support or technical support roles, preferably with SaaS products.

Bonus Qualifications:

- Familiarity with Agile development methodologies.

- Experience with other frontend and Java frameworks or libraries.

- Knowledge of additional database systems beyond Oracle and MySQL.

- Familiarity with project management tools like Jira, version control systems like GitHub, container orchestration tools like Kubernetes, and CI/CD tools for automated deployment.

(ref:hirist.tech)

  • L2 Application Support

    4 weeks ago

    india Tekgence Inc Full time

    Hello Connections, Greetings from Tekgence Inc, We have immediate openings for one of our reputed clients, Job Description: Role : L2 Application Support Location : Noida Experience: 4+yrs Must Have :- Unix OR Linux, Java application Support, shell & Perl scripting, python, NOSQL database (BSS OR IOT Domain). ·Need to be very good in Unix/ Linux ·Java...

  • L2 Application Support Engineer

    3 weeks ago

    india PSC Biotech Full time

    Job Description PSC Software®’s ACE® platform is a revolutionary electronic Quality Management System (eQMS), electronic Document Management System (eDMS), Learning Management System (LMS), and Inspection Management System. The ACE® platform is designed to streamline and simplify complex business processes. With its highly configurable, workflow-based...

  • L2 Application Support Engineer

    7 days ago

    india PSC Biotech Full time

    Job Description PSC Software®’s ACE® platform is a revolutionary electronic Quality Management System (eQMS), electronic Document Management System (eDMS), Learning Management System (LMS), and Inspection Management System. The ACE® platform is designed to streamline and simplify complex business processes. With its highly configurable, workflow-based...

  • Customer Support Specialist-l1

    1 month ago

    India Bloom Consulting Services Full time

    **Customer Support Specialist-L1 ( Job ID : 000000676 )**: NA Experience **1 yea - 4Year years** Offered Salary Notice Period **Not Disclosed** - Experience level -Min 1 Y-4Years - Experience in Application Support. - Demonstrated background in any of the Domains mentioned in the poster below. - Good knowledge on recent activities of Social Media (...

  • Finacle L2 Support

    2 months ago

    India Nelito Full time

    4222 **Finacle L2 Support** Finacle 2 Pan India, Mumbai(Thane) SQL, PL/SQL, Shell scripting, Finacle Scripts, JS, HTML, XML, JavaScript, JSP, Finacle Version 10x BE/Equivalent/Graduate Computer Science 3-4 yrs - Job Description - Handling the technical and functional core issues from the Banks which are using Finacle product. - Resolving issues from the Data...

  • L1 Support Specialist

    1 month ago

    india OnebyZero Pte Ltd. Full time

    Job Description The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business...

  • L1 Support Specialist

    7 days ago

    india OnebyZero Pte Ltd. Full time

    Job Description The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business...

  • Tms Application Support

    2 days ago

    India Espire Infolabs Full time

    **Experience**: - 5-10 years **Location**: - India **Posted On**: - 15-Apr-2024 **Job Code**: - ESP/2024/04011 **Academic Qualifications**: BE/ B. Tech/ MCA **Relevant Experience**: Transport Management Systems, Application Support, L2 Support, troubleshooting - The role requires strong technical expertise in transport management systems, excellent...

  • Application Support

    2 months ago

    india Flintex Consulting Pte Ltd Full time

    Job Description • Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions• In charge of the inventory of all the Applications used in the company as well as regular check of Active and...

  • Application Support

    7 days ago

    india Flintex Consulting Pte Ltd Full time

    Job Description • Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions• In charge of the inventory of all the Applications used in the company as well as regular check of Active and...

  • L2 IT Microsoft Defender Specialist

    1 month ago

    India HTC Global Services Full time

    L2 IT Microsoft Defender Specialist 5+ Years Of Experience Location- Remote To be successful in this role, you should have: · A bachelor's degree in Computer Science, Information Technology, or a related field. · At least 5 years of experience in IT security, with a focus on Microsoft Defender products and services. · Strong knowledge of Microsoft...

  • L2 IT Microsoft Defender Specialist

    1 month ago

    India HTC Global Services Full time

    L2 IT Microsoft Defender Specialist5+ Years Of ExperienceLocation- RemoteTo be successful in this role, you should have:· A bachelor's degree in Computer Science, Information Technology, or a related field.· At least 5 years of experience in IT security, with a focus on Microsoft Defender products and services.· Strong knowledge of Microsoft Exchange,...

  • Application Support Lead

    2 months ago

    india Talent Corner Full time

    Roles and Responsibilities   Provide front-end (L1 and L2) support to clients and end users. Support enterprise-level application systems, offering both functional and technical assistance. Respond promptly to application-related queries and trouble ticket Investigate problems Desired Candidate Profile   Basic knowledge of server and network...

  • Security Analyst L2

    4 weeks ago

    india ConnectWise Full time

    We are hiring for the role of Security Analyst L2 - EDR Specialist for Mumbai location, below are additional updates as required. No of positions - 5 Location - Mumbai - Andheri East Job Type - Permanent (Hybrid - 3 days from office) Shifts - 24*7 Skills Required - Threat Analysis, Threat Management, EDR tool – Sentinel One/Bitdefender etc, Log Analysis,...

  • Technical Application Support Specialist

    4 weeks ago

    india Canibuild Au Pty Ltd Full time

    Canibuild, dramatically improves how the residential construction industry designs, approves, and sells what they are building, by automating and significantly enhancing their design, approval, and sales process. Answering their first critical question, can I build this on this plot of land within minutes instead of weeks! We are an ultra-fast growing SaaS...

  • Technical Application Support Specialist

    3 weeks ago

    india Canibuild Au Pty Ltd Full time

    Canibuild, dramatically improves how the residential construction industry designs, approves, and sells what they are building, by automating and significantly enhancing their design, approval, and sales process. Answering their first critical question, can I build this on this plot of land within minutes instead of weeks! We are an ultra-fast growing SaaS...

  • L2 Production Support Engineer

    1 month ago

    Anywhere in India/Multiple Locations/Hyderabad ADVANSOFT Full time

    Position : L2 Production SupportLocation : HyderabadExperience : 4+ Years Notice Period : 0-15daysL2 Job Description : Responsibilities : - Monitor the applications Health/Errors and raise incident if any threshold breaches. - Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system. - 1st line of support for customer issue. - Analyze...

  • L2 Production Support Engineer

    7 days ago

    Anywhere in India/Multiple Locations/Hyderabad ADVANSOFT Full time

    Position : L2 Production SupportLocation : HyderabadExperience : 4+ Years Notice Period : 0-15daysL2 Job Description : Responsibilities : - Monitor the applications Health/Errors and raise incident if any threshold breaches. - Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system. - 1st line of support for customer issue. - Analyze...

  • Application Support

    2 months ago

    India Oracle Full time

    Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications. Project...

  • Customer Support Specialist-l1

    2 months ago

    India Bloom Consulting Services Full time

    NA Experience **1 yea - 4Year years** Offered Salary Notice Period **Not Disclosed** - Experience level -Min 1 Y-4Years - Experience in Application Support. - Demonstrated background in any of the Domains mentioned in the poster below. - Good knowledge on recent activities of Social Media ( Facebook, LinkedIn, Twitter) - Working knowledge on any...