Salesforce Platform Integration Analyst
2 weeks ago
As a Platform Integrations Analyst, you’ll play a vital role. Data is at the heart of the platform and shapes the decisions made to deliver the best possible customer service experiences. We are looking for a proactive individual that can help continually improve and enhance the services delivered. As a Platform Integrations Analyst you should enjoy all aspects data management and integrations.
As a member of a growing Technical Solutions Team you must be comfortable communicating, prioritizing and managing all aspects of Platform Integrations. As you will be working remotely most of the time with you should be self driven, proactive, detail oriented, inquisitive, analytical and resourceful. We regularly meet virtually as a team and collaborate throughout the day but the ability to prioritize support tickets and complete tasks without constant supervision is essential. Previous experience with tools such as Jitterbit, Zapier, Form Assembly and Akero as well as knowledge of ETL integrations would be extremely beneficial but the ability to learn quickly is the most important.
Responsibilities:
This is a varied business facing role, with the following responsibilities:
Responding to support tickets from internal stakeholders, performing analysis, information gathering, troubleshooting and escalations while communicating via service desk tickets or virtual calls
Reviewing data mapping documentation to determine the appropriate configuration approach and feeding back to the implementation team
Working with senior engineers to support them with the design of integrations
Configuring ETL data flows between various endpoints and Salesforce using declarative middleware tools and some scripting languages
Supporting testing of integrations prior to deployment in production
Manually importing data into Salesforce based on predefined templates and schema
Monitoring on-going processes and correcting/escalating any issues that occur
Reviewing procedures regularly and play a key role in identifying and implementing continuous improvements to streamline and enhance current processes
Monitor on-going processes and correct/escalate issues that occur
Raise any issues experiences with data capture, accuracy and quality
Adhere to all tests for loading of data to ensure the integrity of the data in the system
Oversee SFTP site management for client-side batch import process
Additional ad hoc tasks relating to the data management requirements of the platform
Preparing technical and functional documentation
Building Salesforce reports and dashboards for internal stakeholders
Data management and manipulation in Excel including VLOOKUP's
Support the Technical Solutions team objectives of developing the platform
Additional ad hoc tasks relating to the data management requirements of the platform
Qualifications:
Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience with Sales Cloud
Salesforce Certified Administrator and/or Platform App Builder or demonstrable proactive learning via Trailhead, training courses or personal projects
Knowledge, Skills and Abilities Required:
Inquisitive, analytical and resourceful
Self driven with ability to prioritize your own tasks
Able to liase with stakeholders at all levels
An excellent verbal and written communicator
Collaborative, supportive and responsive
Adept at performing technical and detail oriented tasks
Comfortable working without direct supervision
A quick and proactive learner
Knowledge of Salesforce, objects, metadata and schemas
Familiarity with Salesforce configuration concepts such as Profiles, Sharing Rules, Workflows, Process Builder, Validation Rules, Approvals, Fields, Objects, Page Layouts, Record Types, Actions, Reports, Dashboards etc.
Experience building Salesforce reports and dashboards
Desirable:
Previous experience in Higher Education, Recruitment or Admissions
Familiarity with data integration middleware and ETL processes
Some exposure to integration middleware tools such as Zapier or Jitterbit
Some exposure to building forms on platforms such as Akero, Gecko or Form Assembly
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