Salesforce Platform Integration Analyst

2 weeks ago

bangalore, India Eastvantage Full time

At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam, and Belgium. With European roots, we provide our services to global companies with offices in every populated continent. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are and to see what sets us apart in culture and thinking. Join us and be part of our success story

As a Platform Integrations Analyst, you’ll play a vital role. Data is at the heart of the platform and shapes the decisions made to deliver the best possible customer service experiences. We are looking for a proactive individual that can help continually improve and enhance the services delivered. As a Platform Integrations Analyst you should enjoy all aspects data management and integrations.

As a member of a growing Technical Solutions Team you must be comfortable communicating, prioritizing and managing all aspects of Platform Integrations. As you will be working remotely most of the time with you should be self driven, proactive, detail oriented, inquisitive, analytical and resourceful. We regularly meet virtually as a team and collaborate throughout the day but the ability to prioritize support tickets and complete tasks without constant supervision is essential. Previous experience with tools such as Jitterbit, Zapier, Form Assembly and Akero as well as knowledge of ETL integrations would be extremely beneficial but the ability to learn quickly is the most important.


Responsibilities:

This is a varied business facing role, with the following responsibilities:

  • Responding to support tickets from internal stakeholders, performing analysis, information gathering, troubleshooting and escalations while communicating via service desk tickets or virtual calls
  • Reviewing data mapping documentation to determine the appropriate configuration approach and feeding back to the implementation team
  • Working with senior engineers to support them with the design of integrations
  • Configuring ETL data flows between various endpoints and Salesforce using declarative middleware tools and some scripting languages
  • Supporting testing of integrations prior to deployment in production
  • Manually importing data into Salesforce based on predefined templates and schema
  • Monitoring on-going processes and correcting/escalating any issues that occur
  • Reviewing procedures regularly and play a key role in identifying and implementing continuous improvements to streamline and enhance current processes
  • Monitor on-going processes and correct/escalate issues that occur
  • Raise any issues experiences with data capture, accuracy and quality
  • Adhere to all tests for loading of data to ensure the integrity of the data in the system
  • Oversee SFTP site management for client-side batch import process
  • Additional ad hoc tasks relating to the data management requirements of the platform
  • Preparing technical and functional documentation
  • Building Salesforce reports and dashboards for internal stakeholders
  • Data management and manipulation in Excel including VLOOKUP's
  • Support the Technical Solutions team objectives of developing the platform
  • Additional ad hoc tasks relating to the data management requirements of the platform


Qualifications:

  • Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience with Sales Cloud
  • Salesforce Certified Administrator and/or Platform App Builder or demonstrable proactive learning via Trailhead, training courses or personal projects
  • Knowledge, Skills and Abilities Required:
  • Inquisitive, analytical and resourceful
  • Self driven with ability to prioritize your own tasks
  • Able to liase with stakeholders at all levels
  • An excellent verbal and written communicator
  • Collaborative, supportive and responsive
  • Adept at performing technical and detail oriented tasks
  • Comfortable working without direct supervision
  • A quick and proactive learner
  • Knowledge of Salesforce, objects, metadata and schemas
  • Familiarity with Salesforce configuration concepts such as Profiles, Sharing Rules, Workflows, Process Builder, Validation Rules, Approvals, Fields, Objects, Page Layouts, Record Types, Actions, Reports, Dashboards etc.
  • Experience building Salesforce reports and dashboards


Desirable:

  • Previous experience in Higher Education, Recruitment or Admissions
  • Familiarity with data integration middleware and ETL processes
  • Some exposure to integration middleware tools such as Zapier or Jitterbit
  • Some exposure to building forms on platforms such as Akero, Gecko or Form Assembly

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