Guest Relations Executive

5 days ago


Panjim, India KVMS Hospitality Pvt. Ltd. Full time

Company Description

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Role Description

This is a full-time on-site role for a Guest Relations Executive located in North Goa. The Guest Relations Executive will be responsible for managing guest inquiries and complaints, ensuring a high level of customer service, and overseeing guest satisfaction. Day-to-day tasks include greeting guests upon arrival, coordinating front desk activities, handling bookings and reservations, and organizing personalized services for guests. The role also involves working closely with other departments to ensure a seamless guest experience.

Qualifications

  • Skills in Guest Relations and Customer Service
  • Strong Communication skills
  • Experience in Sales and Receptionist Duties
  • Ability to handle guest inquiries and complaints effectively
  • Excellent interpersonal and problem-solving skills
  • Organizational and multitasking abilities
  • Previous experience in the hospitality industry is a plus
  • Bachelor's degree or equivalent in Hospitality Management or related field preferred


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